Services Representative Customer Relations

Larry Mitchell

682-***-**** *** Shell Street

Cedar Hill, Texas 75104-3104

SUMMARY Experienced in customer relations, general office principles, practices, and procedures. Proficient in MS Office: Excel, Word, PowerPoint, Access. Detail oriented, proficient organizer with the ability to delegate and train others. Knowledge of diverse cultures. Team player with emphasis on quality.

EXPERIENCE

2013-2017 David Weekley Homes LLC Dallas, Texas

Lead Warranty Services Representative

h Answered incoming service requests - average 5 per day - resolving issues with new homeowner, and homes under the 10 year or more Warranty Program, offered by David Weekley homes LLC.

h Contracted homeowners in a timely manner to inspect and schedule reapirs if deemed necessary or covered under David weekley's warranty program. h Built a strong repport with homeowners in the communities,which I was assigned to h Inspected, homeoners concerns, scheduled repairs with contractors to repair damaged or defective components of each home that was under the communities that I was assigned to.

h Tracked repairs and kept excessive notes in the system until completion of each repair.

h Contacted new homeowners, to schedule a orientation of their new home within the first week to be completed with the first month of closing to inform homeowners how their appliances functioned and the maintenance required by homeowners h Closed out each service call when completed by contarctor, and have homeowner sign off on the completion

2003 Morgan Development & Supply Arlington Texas

Customer Service Manager

h General duties, inside sales, sales representative support, builder accounts to make sure/received, on dates that product was expected to be delivered also researched any back-ordered product to make sure it was delivered in a timely manner or didn't hold up any homeowner closings.

h Supervised and routed delivery routes throughout Dallas-Fort Worth Metroplex, and supplied much needed product support to delivery drivers and builders in the field. h Contatcted all homeowners and builders to schedule any service calls needed on product delivered.

h Provided product defects information to the engineers of companies that was supplied by Morgan Development & Supply. .

1984 to 1993 United Staes Marine Corp Camp Pendleton Ca. SGT/E5

Lead Marines on a daily account with leadership skills learn while coming up in the Marine corp ]

EDUCATION, TRAINING AND DEVELOPMENT

1984 United States Marine corp Camp Lejune, North Carolina Contruction Engineering Certificate

1984 [South Bend Washington High School ] South Bend, Indiana H.S. Diploma, General Studies

****************@*****.***

1988 Central Texas College Killeen, Texas

A.A., [ Physical Fitness, Minor: Minor

GPA: 2.8, Major GPA: 3.0