Customer Service Representative

ISAIAH THOMAS

Customer Service Representative 470-***-**** **********.******@*****.***

OBJECTIVE

Driven and ambitious customer service professional with a proven history of exceeding goals and achieving high client satisfaction ratings. Motivated fast-learner with enthusiasm for customer success and passion for innovation, seeking a customer representative position with a fast-growing technology organization.

SKILLS

Responsible

Organization

Problem Solving

Leadership

Teamwork

Vision

Communication

Time Management

EXPERIENCE

QuikTrip April 2023 - Present

Atlanta, GA

Full-Time Clerk

Helps with the daily operations and tasks for a multi-million dollar annual revenue generating store. Ensure that customers have a pleasant experience while handling the needs of the store to ensure a friendly and welcoming environment. Handles cash register and interacts with over 1,000 customers on a daily basis. Assists with the direction and fulfillment of critical business operations, development and deployment of services. Work with management to gain an understanding of store operations to assist and develop knowledge and skills needed.

• Helped execute operational strategies that resulted in exceeding sales goals by 21% weekly.

• Implemented problem solving concepts for relationship building with team members and store team.

• Reported on compliance, equipment maintenance and inventory to ensure that business operations continue to run efficiently.

• Scored 100% on CSA (Customer Service Appraisal) over 14 times since hire date. EDUCATION

High School Diploma August 2020 – May 2024

Dutchtown High School - Stockbridge, GA

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