Customer Service Leasing Consultant
Resume:
Naomi Brown Thomas
Atlanta, GA *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Leasing Consultant
Ventron Management LLC - Conyers, GA
January 2023 to Present
• Meeting potential renters and guiding them on tours of available units
• Following up on leads for potential renters
• Performing background checks, credit checks and other responsibilities to see if prospective renters are qualified
• Preparing leasing documents for potential renters using property standards and regulations
• Handling the collection of rent payments, security deposits and application fees
• Keeping residents informed of any changes to rental agreements or upcoming property issues
• Building a rapport with current tenants to give them personalized service
• Keeping an eye on community facilities such as mailrooms, fitness centers and laundry rooms Leasing Consultant
First communities - Atlanta, GA
February 2021 to October 2023
Assisted those looking for a new home also viewing tours, lease terms, and pricing information Also help residents with packages .
• Maintain communication with prospective tenants
• Provide tours of properties, amenities and the surrounding community
• Respond to maintenance requests from tenants
• Resolve tenant complaints in a timely manner
• Establish positive relationships with tenants
• Marketed for my property every Tuesday and Thursday to preferred employers .
• Help host community events and plan them
• Scheduled make readys
Customer Service Representative
Williams-Sonoma, Inc. - Las Vegas, NV
October 2018 to February 2021
My role at William sonoma (Rejuvenation) is problem solving and customer service support . I currently work as a chat agent . I started out as a Phone representative. I help with delivery and scheduling and sales orders as well
Education
Diploma
Henry County High School
Skills
• microsoft office, (7 years)
• Cooking
• Cleaning Experience
• Food Production
• Food Preparation
• Serving
• Restaurant experience
• Cash handling
• Customer service
• Hospitality
• Guest services
• Food service
• Typing
• Hotel experience
• Stocking
• Warehouse experience
• Host/hostess experience
• POS
• Windows
• Debits & credits
• Sales
• iOS
• Retail sales
• Dispatching
• Microsoft Excel
• Microsoft Word
• Microsoft Powerpoint
• Microsoft Office
• Leadership
• Front desk
• Conflict management
• Google Docs
• Customer support
• Kitchen Experience
• Customer service (3 years)
• Customer support (Less than 1 year)
• Mac OS
• Customer service (3 years)
• Live chat (1 year)
• Communication skills
• Computer skills
• English
• Fair Housing regulations
• Analysis skills
• Customer support
• Software troubleshooting
• Sales
• Negotiation
• Marketing
• Hospitality
• Yardi
• Social media management
• Driving
• Leadership
• Salesforce
• CRM software
• Accounting
• Outbound sales
• Interviewing
• Customer service
• Inside sales
• Guest services
• Windows
• Property management
• Presentation skills
• Cash register
• Typing
• Live chat
• Communication skills
• Retail sales
• Microsoft Access
• Social media marketing
• Microsoft Word
• Microsoft Excel
• Microsoft Office
Certifications and Licenses
Food Handler Certification
Driver's License
Certified Apartment Manager
Assessments
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Cleaner fit — Proficient
November 2021
Measures the traits that are important for successful cleaners Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Sales skills — Proficient
August 2021
Influencing and negotiating with customers
Full results: Proficient
Call center customer service — Proficient
October 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer service fit — Proficient
August 2021
Measures the traits that are important for success for customer service roles Full results: Proficient
Customer service — Proficient
August 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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