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Business Development Customer Service

Location:
Leesburg, VA
Posted:
October 03, 2024

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Resume:

AS

AMADOU SOW

*************@*****.*** +1-571-***-**** Ashburn, VA 20146

WWW: https://www.linkedin.com/in/sow-amadou-sam-a037a9154/ WWW: Bold Profile Passionate about empowering individuals through accessible information and active involvement in decision-making. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Demonstrates professional call-handling skills with a focus on sensitivity, neutrality, and strict adherence to data protection. Adept at troubleshooting tech issues, creating secure feedback channels for transparency. Problem-solving aptitude

Systems Implementation

Team Collaboration

Resource Allocation

Agile Methodologies

Time Management

Detail-Oriented

Team Management

Technical Troubleshooting

Multitasking

Effective Communication

SAT Group Guinea (Solution Avancée en

Télématique) Ouagadougou

Regional Business Development Manager

08/2021 - 06/2023

Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.

Identified new customers through pipelining, pre-qualification and territory analysis and management.

Facilitated and managed business development plan based on market and industry research.

Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit. Google Remote

IT Fellow

03/2021 - 03/2022

Learned procedures and best practices for building intuitive applications. Reviewed project requirements and followed specifications to deliver on-target work.

Worked closely with systems analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems.

Analyzed user needs and software requirements to determine design feasibility.

State Farm Correctional Facility State

Farm, VA

Senior Correctional Officer

02/2020 - 03/2021

Promoted to subject matter expert and led professional development sessions for fellow officers.

Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.

Maintained clear and open communications with facility areas to support safe operations.

Summary

Skills

Experience

Supervised residents during meal distribution and intake, recreation time and work-site performance.

Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.

Informed inmates and visitors of rules, safety and security procedures and responsibilities.

Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.

Inspected cells and conducted random searches of common areas and beds. Vitamin Shoppe Ashland, VA

Inventory Control Auditor

01/2018 - 01/2020

Inspected and recorded incoming and outgoing orders for count, damage and dates.

Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department. Recorded shipment data for reporting, accounting or recordkeeping purposes.

Operated lift and hand trucks to transfer materials to and from target areas. Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.

J Sargeant Reynolds Community College Richmond, VA Associate of Science in Business Administration

12/2022

Western Governors University Salt Lake City, UT

Master of Science in IT Management

Accelerated Combined Bachelors & Masters degree program in progress. Agile Project Management

French:

Professional

English:

Professional

Korean:

Elementary

Dean's list

Student Club Leader

Student Honor Society

Student Club Founder

Husband and dad of two children

Former vice-president of the Guinean community association in South-Korea Education and Training

Certifications

Languages

Accomplishments

Activities and Honors

References available upon request.

References



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