Technical Support Desktop

Kristy Isome

*** ******* **** ********, ** ***** phone: 901-***-****

IT Professional with 20+ years of experience specializing in assisting with technical support within a warehouse environment. A proven track record of using my excellent personal, communication and organization skills to support customer satisfaction, teamwork and mastering modern technologies.

Experience

MARCH 1997 – PRESENT

PC Specialist Ceva Logistics Millington, Tennessee

Responsible for all systems and functions for over 450 associates. Perform desktop support for all service calls that arise in person and by telephone. Aide in the setup of various office and warehouse equipment. Responsible for monitoring all servers and their operations. Have knowledge of Lucent phone system, RF guns, computer hardware and software. Perform PC upgrades and manage troubleshooting issues with Lexmark, Datamax, Zebra, Unimark, Genicom, and Intermec printers. Maintain various operations reports relating to production. Knowledge of Microsoft Office. Knowledge of many aspects of the shipping side of Ceva Logistics to assumed duties beyond the system side such as picking, billing, backorder research and reports in Imfirst

FEBRUARY 1996– APRIL 1997

Disk and Eprom Programmer Brother International Bartlett, Tennessee

Responsible for all disks and eproms that needed programming or reprogramming. Overseen designing the labels for the disks. Ensured production lines had enough products one day in advance. Tested various boards and completed the soldering and desoldering.

Key Skills

People Skills and Friendly, Helpful Attitude

IT Troubleshooting and Problem Solving

Onsite and Remote Technical Support

Up-to-Date Knowledge of Computer Operating Systems

LAN & WAN Connectivity & Maintenance

Computer Hardware Systems & Components

Education

MAY 1990

High School Diploma Covington High School Covington, Tennessee

FEBRUARY 1996-present

On job training of skills technologies and applications

Microsoft Office, Element K-, A+, Dot hazmat, ESD, Citrix, ServiceNow, MS Endpoint manager, Plant Press, WebMin Azure Active Directory, Intune, Virtual servers, Desktop Support, Printer issues, Radio Frequency Guns, Citrix Director, Private Branch Exchange, Remote Desktop, IM-First, Thin Clients, Computer Upgrades, System Center Configuration Manager, Computer Reimaging, Voice Over Internet Protocol

References available upon request

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