Customer Service Human Resources

Erika Evans

*****************@*****.*** 984-***-**** Morrisville, NC

SUMMARY Seeking Associate Recruiter role with 5 years of experience in enhancing operational efficiencies and candidate engagement. Expertise in benefits administration and HR processes from tenure with USAA, aligning with Healthtrust Workforce Solutions WFH and HCA Healthcare standards. Proven track record in optimizing recruitment and training, poised to source and attract top candidates. WORK EXPERIENCE USAA Remote

Benefits Specialist II May 2023 - Sep 2023

• Administered employee benefits programs with a focus on compliance and maintained accuracy in records and procedures.

• Analyzed benefits data, uncovering opportunities for cost savings while maintaining program excellence.

• Collaborated with Human Resources to improve benefits communication, leading to enhanced understanding and utilization among employees.

• Led initiatives to optimize benefits processes, achieving significant operational efficiencies and cost savings.

Sprint Store Morrisville, NC

Assistant Manager May 2018 - Jan 2020

• Enhanced customer service operations, resulting in increased satisfaction rates and expedited issue resolution.

• Managed inventory control with a focus on accuracy, contributing to improved order processing and store efficiency.

• Conducted comprehensive training for new staff, improving team performance and service delivery.

• Implemented a new inventory management system, reducing stock shortages and contributing to a rise in sales figures.

Target Raleigh, NC

Overnight Crew Member

• Enhanced inventory management and store presentation by meticulously restocking merchandise and maintaining up-to-date product locations.

• Streamlined cart retrieval process and contributed to store cleanliness, ensuring a safe and welcoming shopping environment.

• Delivered exceptional customer service by warmly greeting patrons, offering personalized product recommendations, and resolving issues efficiently. Walmart Supercenter Garner, NC

Cashier

• Provided comprehensive customer service, effectively handling transactions and resolving inquiries to promote a satisfactory shopping experience.

• Upheld strict cash management protocols, contributing to the store's loss prevention efforts through accurate transaction processing.

• Achieved and surpassed sales goals by combining efficient operational practices with a commitment to exceptional service standards. Sam's Club Raleigh, NC

Cashier

• Efficiently processed customer transactions, maintained accurate cash handling, and provided exceptional customer service, contributing to a positive shopping experience at Sam's Club.

EDUCATION Wake Technical Community College Raleigh, NC Bachelor of Science, Business and Administration Present Middle Creek High School

High School Diploma

Apex, NC

2005

CERTIFICATIONS Customer Service Representative Certificate Customer Service Professional Certificate

SKILLS Microsoft Office (Expert) • Computer Proficient (Expert) • File/Records Maintenance

(Expert) • Training and Development (Expert) • Quick Learner (Expert) • Positive Learning Process (Expert) • Excellent Communication (Expert) • Time Management Skills (Expert) • Problem Solving (Experienced) • Process Optimization (Expert) • Team Leadership (Expert) • Customer Retention (Experienced) • Inventory Management

(Expert) • Sales Support (Expert) • Operational Efficiency (Expert) • Recruiting • Sourcing • Candidate Prequalification • Communication

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