Customer Service Representative
Resume:
DeWonnaR.Mitchell
Address
**** * ***** ** ******* AZ 85041
Phone
************@*****.***
Profile
Enjoys customer service, bringing 24 years of
experience in customer service. I would like to
continue excelling in customer service skills and responsibility. Puts forth good effort, is a hard-worker who is reliable, honest, and timely. Loves to motivate others and is self-motivated. Works great in a team and easily leads others. Work Experience
Customer service representative, Shellpoint mortgage service Tempe. AZ 2020-Present Handles inbound and outbound and also escalated calls. Inputs requests and creates complaint documents for customers and third parties in Salesforce. Meets daily stats and adheres to schedule. Offers company products.
Customer Service Team Lead, Wells Fargo Auto Finance, Tempe, AZ 2001-2020 Leads team to excel and meet daily quotas. Coaches team members by monitoring calls and offering suggestions, advice and encouragement.
Handled inbounds and escalated calls. Input data for customers' billing requests etc. Created complaint documents (for customers, bankers,or representatives) on Microsoft Word. Handled company and customer faxes and emails and processed returns and daily mail. Skills
Is proficient in data entry and the following programs: Microsoft Word, Microsoft Excel, and Microsoft Outlook
Education
South Mountain Community College, Phoenix, AZ — AA Degree in General Studies Camelback High School — Diploma
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