Business Analyst
Resume:
PARAS GUPTA
Mobile: +1-510-***-****
Email : **************@*****.***
Male, 34 years, Languages Known: English, Hindi & Punjabi OBJECTIVE
To contribute to the success & expansion of an organization along with my professional & personal development in a learning driven environment.
ACADEMIC BACKGROUND
Year Qualification Institution CGPA/%
2014 PGDM
Marketing & Operations
IILM CMS, Greater Noida 2.4/4
2011 B.Tech (Electronics &
Communication)
Lovely Professional University,
Phagwara
62%
2007 XII (CBSE) St Soldier Divine Public School,
Phagwara
69%
2005 X (CBSE) Victoria International Public School, Phagwara
62%
WORK EXPERIENCE
Gillson Trucking Inc. Business Analyst &
D.O.T. Assistant
Apr ’21 – Till date
Responsibilities • Creating a detailed Business Analysis, outlining problems, opportunities and solutions for business.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
• Conducting meetings and presentations to share ideas and findings.
• Updating, implementing, and maintaining procedures.
• Maintain DQ file compliance.
• Auditing ALL companies DOT E-Logs, Driver License Expirations, and medical cards.
Shell Store
Manager
Jan ’21 – Apr ’21
Responsibilities Maintaining store staff by recruiting, selecting, orienting and training employees.
Maintaining inventory by implementing purchasing plans and staying in contact with vendors and shippers.
Managing all controllable costs to keep operations profitable.
Analyzing sales figure and forecast future sales.
Responding to customer complaints and comments.
Organizing special promotions, displays and events.
Contributing to team efforts by accomplishing related results as needed.
Ensure all products and displays are merchandised effectively to maximize sales and profitability.
IndoSwed AB Manager May ’17 – Dec ’20
Responsibilities Making Salaries for employees and generating time sheets on daily basis.
Handling manpower for the construction projects going on in Sweden.
Gathering information about the immigrant clients.
Generating Sales Report on weekly basis.
Maintaining relationship with the exiting customers.
Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing accounts. Cheil India, Gurgaon Media Executive Jan ’17 – Apr ’17 Responsibilities Information for the Samsung Handsets to the customers via Flipkart and Samsung estore chat.
Keeping an eye on competitor phone prices.
Resolving queries of the customers through chat/email.
Getting the new business for the company by converting the opponent service provider clients to Samsung Services.
Generating Sales Report on daily basis.
Providing training to the new hires for the software.
Maintaining relationship with the exiting customers.
Pre booking of the new phones yet to be launched.
Handling chats on the Talisma Software and Flipkart software. Concentrix Daksh Services India Pvt. Ltd., Gurgaon Sr. Practitioner Sprint
June ’16- Dec ‘16
Responsibilities Maintaining relationship with the existing customers.
Keeping an eye on competitor plan prices.
Providing Insurance on the new and old handsets.
Resolving queries of the customers through chat/email.
• Processing new hire paperwork & creating driver qualifications files. Snapdeal.com, Delhi Executive
Seller Activation Deptt.
Feb ‘15-May ’16
Responsibilities Ensuring complete seller satisfaction by developing business with new vendors and increasing business with existing vendors.
Quality check of the products uploaded by sellers in listing deptt.
Profile management on sales force by fetching the information from sellers and complete seller training about the process, guidelines and panels.
Covering and completing all training steps designed over call, mail, Team viewer and webinars.
Helping and guiding seller in uploading new products, order processing, packaging and shipping.
Suggesting and guiding sellers about how to grow their business online.
Seller should be completely aware, motivated, educated and trained when it gets transferred to other team.
Seller Revival Program- Accounts which were de activated help them to reactivate the account.
Spoc of the Pick up process for the team- Responsible for arranging the delayed pick-up of orders of the seller for whole team.
Quality Check – Approving Seller’s Content and Images which goes LIVE on snapdeal after close quality check.
Quality-
VOICE:-
Auditing the calls of 7 Employees who are assigned to me. Ensuring that everyone is following all the policies and guidelines.
Responsible for Quality parameters and conduct Audits via Czentrix as a part of QC team
Help in taking decision for betterment of quality for the calls.
Measuring the performance on the basis of their training call.
Providing the feedback on how they can improve their skills Varun Beverages (P) Ltd., Noida Customer Executive Sales Dept.
April ’14 – Feb ‘15
Responsibilities Maintaining relationship with the existing customers.
Making dealers in the narrow lane areas to get the maximum sale.
Cracking the Coca Cola monopoly outlets.
Working on the Right Touch Software& iCare.
Handling Dual chat at a time.
Getting the new business for the company by converting the opponent service provider clients to Sprint Services.
Providing training to the new hires about the software updates.
Handling 5-6 chats in an hour on the Right touch Software. SUMMER INTERNSHIP
Havells India Limited, Faridabad Operations May ’13 – June ‘13 Description To Study the Throughput Time for Different Products - An Analysis of Production Facility.
Learning Got in-depth knowledge about how to manage the work force & complete the tasks in given time.
Bharti Airtel, Jalandhar Technical Department July ’10 – December ‘10 Description Drive test for the purpose of Hand-off.
BTS commissioning, Citrix & Mini-link Software done for the purpose of alarms checking & onsite work like Diversity & VSWR checking & locating various faults. JCT Ltd, Phagwara Electronics Department 6 Weeks
Description Came across the functioning of various machines & how they resolve the faults of machines.
KEY ACADEMIC PROJECTS
Country report on “Greece” undertaken at IILM- CMS.
Designed & developed “Home Automation System” that includes Security Keypad, Temperature Measurement & Controller, IR Sensor for Gate & Garage at Lovely Professional University. Major components like 89c51 microcontroller, ADC 0804,Stepper Motor, LCD,ULN 2003a,Capacitors
& Resistors, Transistor 547 etc. Software like Keil software, Proteus & Top view simulator were used for burning the programming in Microcontroller & for making the circuits. POSITIONS OF RESPONSIBILITY
Office bearer of Entrepreneurship club in the college
Running a NGO named UMEED a ray of hope.
EXTRA-CURRICULAR ACTIVITIES
Member of the Blood Donation Camp in the college.
Organized a free physiotherapy camp in Jalandhar Cantt. in 2009.
Won 1
st
position in inter college tog-o-war competition.
ADDITIONAL INFORMATION
Keeping an eye on competitor prices & day to day activities.
Getting the new business for the company by convincing the no sale outlet & turning them to sales outlet.
Consolidating sales report on daily basis in MIS (SAMNA Software).
Allocation of duties to PSR’s on daily basis & tracking their activities in the market by visiting them.
Nominated in Hon’ble mentioned category in ISSDC organized by NASA & AMES Research centre U.S.A. in 2009.
Passed the test of IRDA (Insurance Regulatory & Development Authority).
Hobbies include listening to Punjabi Music & playing table tennis. Date: PARAS GUPTA
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