Code 10 High School
Resume:
** ******** ****** *********** *********
**************@*****.***; 082-****-***
Personal Details
Name and Surname : Joyce Mashamba
Identity Number : 770***-****-***
Date of Birth : 03 January 1977
Nationality : South African
Gender : Female
Driver’s Licence : Code 10 (C1)
Languages Proficiency
Language
Write
Read
Speak
English
Good
Good
Good
Tshivenda
Good
Good
Good
Sepedi
Good
Good
Good
1.School Education
Name of School
Highest Standard Passed
Subjects
Year
Mphaphuli High School
Grade 12
English, Afrikaans, TshiVenda, Biology, Home Economics, Biblical Studies
1995
2.Tertiary Education
Achieved Qualifications
Institution
Qualification
Year
Cornerstone BANKSETA
National Certificate in Banking
2022
University of Venda
Bachelor of Arts and Development
2001
Dynamic Training College
Certificate in Computer Practice Windows 98
2002
3.Professional and Interpersonal Skills
Sales and negotiation skills.
Communication and presentation skills.
Time management and Organization Effective time management.
Ability to work accurately, independently and under pressure.
Effective problem-solving skills.
Self-motivated and highly focused.
4.Work Experience
Current Employer
Mangatlu Trading Enterprise (10/2023)
Position
Finance and Admin Officer
Process expense claims
Process all invoicing
Ensure all payables are managed smoothly and efficiently in accordance with procedures and with accuracy and completeness.
Provide secretarial and receptionist service for the office
Coordinating daily financial tasks and maintaining digital record of financial documents
Order and purchase stationery & other office supply
Manage office petty cash
Logistical and Administrative support in general
Preparation of holistic expenditure on all projects
Assist operations and technical with comprehensive reconciliation on all projects
Assist operations and technical team with comprehensive reconciliation-budget vs actual spending.
Draft and take minutes of the meetings at the office with site Personnel.
Support Hr manager with administration in the office
Previous Employer
Old Mutual (02/2013 -06/2023)
Position
Financial consultant
Meets monthly sales targets in terms of lending, transactional banking, and insurance.
Servicing of existing Old Mutual policies such as facilitation of claims and attending to customer complaints and queries to meet the Net Promotor Score (NPS) requirements.
Check loan application documentation for accuracy, authenticity and compliance to Policy and Procedures as well as completeness.
Accurately capture all client information on Summit as per loan application and supporting documentation.
Suspend or reject loan applications to be re-quoted as and when required.
Report suspicious or fraudulent loan application documents to the Branch Manager
Explain the Loan Application Process to facilitate client understanding of the process.
Explain Terms and Conditions of Old Mutual Finance Products to clients.
Issue copy of Contract / Agreement to Client.
Print loan agreement for client’s signature.
Correct altered loan application information sent for rework and reprint for client’s signature.
Follow up on clients with 1st and 2nd missed instalments.
Meets collections and arrears targets in terms of lending products.
Educates clients on responsible use of credit and effective money management.
Establishes a new business pipeline through internal and external marketing, lead generation and cross sell to customers to ensure the retention and acquisition of new clients.
Adheres to internal regulatory and legislative governances to ensure quality business and mitigate risk.
Facilitates intra branch referrals by building mutually beneficial relationships with other business units (i.e., Retail Mass Market, Personal Finance, Octogen etc.)
Provides excellent face to face and telephonic service to customers.
Project / promote the professional image of Old Mutual Finance by adhering to the dress code, housekeeping, professional behaviour, and code of conduct.
Builds sustainable relationships that enhances the brand.
Delivers on daily production standards and adheres to service and quality standards.
Processing of lending products and verification of the required information.
Previous Employer
African Bank (10/2011 -11/2012)
Position
Sales Consultant
Completes store operational requirements.
Maintain office staff by recruiting, selecting, orienting, and training new employees.
Identify current and future customer requirement.
Provide best customer service experience.
Promote products to make sure targets are met.
Cellphone contract vetting. Opening and closing of store.
Dailly cash up and banking. Procurement of stock.
Conducting and supervising monthly stock take.
Dealing with customer service issues such as queries and complaints.
Previous Employer
Real People (11/2009-09/2011)
Position
Sales Consultant
Actively and regularly participate in team meetings.
Identify key areas of improvement in existing sales strategies.
Creates sales plans and recommends cost-effective sales practices.
Conduct credit valuation on clients.
Finding clients and converting leads into sales.
Maintains knowledge of business operations and products offerings.
General administration.
Office management
Bad debt collection
Previous Employer
ABSA Bank (02/2008-10/2009)
Position
Sales Consultant
Attending meetings and presenting information orally, visually and in writing to keep clients with new products.
Responsible for creating market for micro lending.
Schedule appointments and activities.
Respond to new and current client base regarding complaints and service inquiries.
Presenting ABSA products to both private and public clients.
Maintains constant communication with clients via in-person meetings, phone calls and emails.
Maximise sales revenue and profitability by achieving agreed sales targets.
5.References
Name
Position
Contacts
Mrs Ngoepe Miranda
Area Manager Old Mutual
Ms Ramoraga Shirley
Administrator African Bank
Ms Masemola Ingrid
HR Manager Mangatlu Trading Enterprise
Contact this candidate