Housekeeping Manager Security Officer
Resume:
EMPLOYMENT HISTORY
EVS Supervisor Lead, Rush University Medical Center, Chicago, IL APR 2022 - JAN 2023
Housekeeping Manager, Palmer House, Chicago
Managed housekeeping team, enhancing efficiency and cleanliness, resulting in higher guest satisfaction.
• Implemented new cleaning protocols, reducing room turnover time and improving overall guest experience.
• Trained and supervised staff, fostering a collaborative environment and boosting team performance.
• Monitored inventory and supplies, ensuring cost-effective usage and reducing waste.
• Resolved guest complaints promptly, maintaining high standards of service and increasing repeat bookings. JUN 2021 - MAR 2022
Housekeeping Supervisor, Hiltons at McCormick Place, Chicago Illinois JAN 2021 - MAY 2021
Security Officer, Allied Universal, North Western Memorial Hospital Greeted and assisted patients in wheelchairs, ensuring their comfort and safety during hospital visits. SEP 2018 - NOV 2020
Room Attendant/Self Inspector, AC Hotel, Chicago, IL
• Greeting guests and responding to queries.
• Make beds, change sheets, remove and replace used towels and toiletries. MAY 2014 - AUG 2014
Volunteer, Better Boys Foundation, Chicago, IL
Organized and supervised youth field trips, ensuring safety and engagement.
• Led outdoor activities, fostering teamwork and physical fitness among participants.
• Collaborated with staff to create enriching summer programs, enhancing youth development.
• Resolved conflicts and provided guidance, promoting positive behavior and personal growth. AUG 2009 - JAN 2012
Volunteer, Eastern Illinois University, Charleston, IL Organized cultural events, boosting student engagement and diversity awareness. 3103 w. Wabansia, Chicago, 60647
************@*****.***
GABRIELLE LANE
HOUSEKEEPING MANAGER/DIRECTOR OF EVS
PROFESSIONAL SUMMARY
Housekeeping manager with over 7 years of experience leading teams to optimize operational efficiency and enhance guest satisfaction. Demonstrates exceptional leadership, critical thinking, and time management skills, consistently ensuring high standards of cleanliness and prompt issue resolution. Adept at implementing innovative cleaning protocols and fostering a collaborative team environment to drive continuous improvement. Supervise daily EVS operations, ensuring cleanliness and safety standards; improved patient satisfaction. Train and mentor staff, enhancing team efficiency and reducing turnover; foster a collaborative culture. Manage inventory and supplies, optimizing resource use and minimizing waste; achieve measurable results. Collaborate with departments to resolve facility issues promptly; ensure smooth operations. Oversee bed board and coordinate with bed control for patient placement; expedite transfers and discharges. Streamlined EVS operations, enhancing cleanliness standards and patient satisfaction. Implemented innovative protocols, boosting efficiency and reducing turnover.
Supervised daily housekeeping operations, ensuring high standards of cleanliness and guest satisfaction. Trained and managed a team of 15 housekeepers, improving efficiency and reducing turnover. Implemented new cleaning protocols, resulting in a 12% increase in guest satisfaction scores. Conducted regular inspections to maintain quality, addressing issues promptly and effectively. Coordinated with other departments to ensure seamless guest experiences and operational efficiency.
• Facilitated resource access, enhancing community support and participation.
• Coordinated social events, fostering inclusivity and belonging among students.
• Drove participation in Black Student Union events, resulting in increased membership and campus-wide recognition. Developed project management and marketing abilities.
JUN 2011 - AUG 2011
Literacy Coach/Front Desk Receptionist, Better Boys Foundation, Chicago, IL Tutored students in after-school assignments, boosting academic performance and confidence.
• Provided nutritious snacks, keeping students focused and engaged during study sessions.
• Collaborated with educators to identify student needs, enhancing individualized learning plans.
• Nurtured student growth through tailored academic assistance, ensured smooth front desk operations, and facilitated a positive learning environment.
EDUCATION
2009 - 2012
Community Health Major, Eastern Illinois University, Charleston, IL 2005 - 2009
General Education High School Diploma, North Lawndale College Prep, Chicago, IL SKILLS
Communicator Team Player
Multi-tasking Organized
Dedicated Customer Service
Critical Thinking Leadership
Time Management Attention to Detail
Problem-solving
REFERENCES
Miesha Greer
RUSH UNIVERSITY ILLINOIS MEDICAL
Charles Pondexter
SUPERINTENDENT
Lisa Mitchell
BETTER BOYS FOUNDATION
Keona Brown
HILTON’S DIRECTOR
ADDITIONAL INFORMATION
Employment history
• Led team to maintain room cleanliness, ensuring timely readiness and operational efficiency.
• Enhanced guest satisfaction by adhering to strict hygiene protocols and addressing needs promptly.
• Resolved guest issues swiftly, resulting in measurable improvements in service quality.
• Greeted and assisted patients in wheelchairs, ensuring their comfort and safety during hospital visits.
• Organized and supervised youth field trips, ensuring safety and engagement.
• Led outdoor activities, fostering teamwork and physical fitness among participants.
• Collaborated with staff to create enriching summer programs, enhancing youth development.
• Resolved conflicts and provided guidance, promoting positive behavior and personal growth.
• Organized cultural events, boosting student engagement and diversity awareness.
• Facilitated resource access, enhancing community support and participation.
• Coordinated social events, fostering inclusivity and belonging among students.
• Drove participation in Black Student Union events, resulting in increased membership and campus-wide recognition. Developed project management and marketing abilities.
• Tutored students in after-school assignments, boosting academic performance and confidence.
• Provided nutritious snacks, keeping students focused and engaged during study sessions.
• Collaborated with educators to identify student needs, enhancing individualized learning plans.
• Nurtured student growth through tailored academic assistance, ensured smooth front desk operations, and facilitated a positive learning environment.
• Oversee daily operations of EVS team, ensuring cleanliness and safety standards are met consistently.
• Implemented new cleaning protocols, resulting in a noticeable improvement in patient satisfaction.
• Trained and mentored staff, enhancing team efficiency and reducing turnover rates.
• Managed inventory and supplies, optimizing resource allocation and minimizing waste.
• Collaborated with other departments to address and resolve facility issues promptly.
• Spearhead innovative projects, driving team success through creative problem-solving and effective collaboration. Consistently deliver high-quality results on time.
• Managed housekeeping team, enhancing efficiency and cleanliness, resulting in higher guest satisfaction.
• Implemented new cleaning protocols, reducing room turnover time and improving overall guest experience.
• Trained and supervised staff, fostering a collaborative environment and boosting team performance.
• Monitored inventory and supplies, ensuring cost-effective usage and reducing waste.
• Resolved guest complaints promptly, maintaining high standards of service and increasing repeat bookings.
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