Service Representative Customer

Itzayana Garcia

**** ***** ****** ******, *******, IL, 60632

*.********@*****.***

Mobile: 312-***-****

The Chicago Lighthouse Chicago, IL

Medical Scheduler

**/****-**/****

-Medical Scheduler for UI Health (Department of Medicine and FCID

-Assisting patients in scheduling, canceling, rescheduling, appointments with their providers

-Updating patient information

-Medicare and Medicaid knowledge

Maximus Chicago, IL

Customer Service Representative

02/2023-03/2024

-Customer service representative for health care and family services.

-Assisting clients by providing and updating information such as new place of employment, court dates, modifications, payment amounts, payment amounts owed, medical information, and transferring to the correct department for further information such as appeals, DL suspension, for their child support case.

-Assisting employers who have an employee under child support that want to update company information and/or termination of employment.

Ulta Chicago, IL

Cashier, Task Member, Beauty Advisor

11/2018-11/2022

-Cashier

-Recommend and informed customers of products according to their individual needs.

-Merchandising, shipment and receiving, employee coordination

-Assisted Managers

-Janitorial duties

Family Thrift Store Outlet Chicago, IL

Cashier, Floor Personnel

08/2017-03/2018

-Cashier

- Merchandising, receiving shipment, employee coordination

- Janitorial duties

ERC/BPO Chicago, IL

Quality Assurance, Client Services and Operations

06/2015-05/2017

-Oversaw company data received from and for our clients.

-Transcribed/reviewed recordings received from consumers done through a phone survey.

-Assisted and informed the VP on how to further improvise the market research surveys so our clients would get the best consumer response.

Telesight LLC Chicago, IL

Phone Interviewer

11/2012-06/2015

-Conduct customer satisfaction surveys for different companies ( Dell, Home Depot, GE, Sears, The Hartford, etc) in spanish or english.

-Assisted in Q&A before the company changed its name to ERCBPO -

Skills:

-Computer: Effective in Excel, Word, Powerpoint, Adobe Acrobat, Open Office

-Typing: 50 wpm

-Communication: Fluent in Spanish and English. Excellent written and verbal communication skills.

-People Skills: Can work well in teams or cooperative environments. Ability to motivate myself and others.

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