Customer Service Data Entry

AMOS G. BURGESS

*** ******* ****** *** *, Brooklyn, NY. 11221 347-***-**** Objective: To secure a position with a company that offers an opportunity for growth where I can fully utilize my skills as a dispatcher, customer service representative and data entry operator. Professional Experience:

IntaBoro Acres (Ozone Park, NY) 5/2016 – 2/2020

Dispatcher

• Managed Company Corporate accounts daily.

• Organized timely pick-ups for drivers.

• Assumed the responsibilities for Manager and Supervisor when needed.

(This included doing double shifts when Overnight Manager was on vacation)

• Performed Customer Service for existing and new clients.

• Trained new employees on operations and dispatch systems.

• Ensured that work continued in event of system crash.

(Utilizing manual methods/spreadsheets, etc.)

• Enlisted new accounts for the company through customer service. Prime Time (Long Island City, NY) 10/2010 – 09/2015 Transportation Dispatcher

• Handled corporate client accounts daily.

• Dispatched drivers to pick-up locations.

• Logged and managed customer pick-ups and completed destinations.

• Addressed customer concerns whenever possible.

• Occasionally assisted and relieved manager when needed.

• Managed GPS directions to drivers when lost in transit. Amazon Fulfilment Center (Long Island City, NY) 10/2022 – 01/2023 Associate Order Picker

• Retrieving items per customer order.

• Securing selected items in totes for packing.

• Transporting packed items to trucks for delivery. Skills / Education

Aleph Dispatch System, Santa Fe Operating System, Excel, Spreadsheets, Operation of Robotic Pods, Able to lift 50LBS. Operations/Data Entry Certificate from Blake Business School.

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