Warehouse Associate Tax Returns

Latoyla Davis

Professional summary

Resourceful and goal oriented leader trying to explore new opportunities, preferably clerical or office work. Working at intense customer facing jobs for decades allows me to be great at conflict resolution, quick to adapt, and level-headed in stressful environments. My opportunities allowed me to be a team player or work independently. Always willing to learn and improve upon my current skills.

Work experience

Tax Preparer (November 2020- Present) Jackson Hewitt

●Greet customers (in person or over the phone), actively listen, and explain taxes in an effective manner.

●Build customer relationships for future tax seasons.

●Learn, examine and implement the tax law to ensure accurate tax returns.

●Persuade and promote tax products to customers over the phone.

●Collect payments for Tax returns.

Credit Representative (January 2022- April 2022) Farmers Home Furniture

●Greet customers (in person or over the phone), actively listen, and explain billing processes and procedures.

●Manage outstanding accounts for customers and clients.

●Analyze billing issues and communicate effectively to customers about payment arrangements.

●Follow legal procedures to collect payment for overdue accounts

Amazon Warehouse Associate (May 2022- September 2022) Amazon

●Able to lift heavy objects (up to 50 lbs) in rigorous environments.

●Carefully read labels, accurately assign items to appropriate stations, and quickly correct errors to maintain Amazon’s standards.

●Drive packages to designated areas at a rapid pace.

Sandwich Artist Shift Leader (January 2009-June 2014, May 2018-current) Subway

●Inspect the overall condition of the workplace and make sure the cleanliness is up to standard and supplies are prepared for the work day.

●Creating a warm and friendly environment for customers, by socializing and building relationships through one on one service.

●Scanning items, enticing customers with recommended goods, and closing sales in quick fashion.

●Managing and adjusting to different clients and employees throughout the day.

●Do inventory count, restock items, and communicate with vendors.

●Maintaining the pristine condition of the establishment.

●As the leader, assign employees to designate tasks and review their performance. Manage, motivate, and schedule work hours for a healthy work environment.

●Close the store, count the funds, and prepare the store for the next work day. Evaluate, Inspect, and inform the manager of the employee work ethic.

Paraprofessional (September 2016-November 2018) Nova

●Help adjust negative habits to reinforce positive behavior.

●Supervise students, provide emotional support, and build a strong foundation for academic success.

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