Experienced Professional Seeking Employment
Resume:
Heather Brooke Crawford
Carmichael, Ca 95608
************@*****.***
Professional Summary
Results driven professional with over 20 years of experience in telecommunications and IT, Specializing in provisioning design, billing, and customer service management. Proven track record in leading teams, streamlining operations, and enhancing customer satisfaction.
Skills
Telecommunications Provisioning
Customer Billing and Account Management
Team Leadership and Management
Troubleshooting and Technical Support
Project Coordination
Report Generation and Data Analysis
Onboarding
Biweekly Payroll
Human Resources Agent
Microsoft office suite
Corporate travel
Professional Experience
AT&T Lead Provisioning Design Engineer-BVOIP
July 2020-May 2024
Wrote service orders and local service requests.
Coordinate installation and implementation of AT&T products and services.
Led employee appreciation and customer service week activities.
AT&T Local Service Billing Agent
July 2016- July 2020
Performed moves, additions, and changes of telecommunications services.
Managed billing for 15 states’ business customers
AT&T Repair and Maintenance Term Manager
June 2014- July 2016
Managed a team of 30 maintenance and repair associates, escalating customer orders and handling grievances.
Conducted performance reviews and weekly management meetings.
AT&T Regional Director Assistant
May 2012-June 2014
Corporate travel arrangement
Generated Reports
Human Resources onboarding
Payroll
Customer Service
Education
Bachelor’s degree in business information technology
University of Phoenix
References
Available upon request
Contact this candidate