Maintenance manager /Director

Romario Ventura

Chandler, AZ *****

623-***-****

**************@*****.***

Summary

Results-driven Operations & Maintenance Manager with over 15 years of experience in staff supervision, process improvement, and workplace safety protocols. Proven expertise in mechanical repairs, preventative maintenance, and technical troubleshooting. Adept at enhancing customer satisfaction through exceptional service, effective vendor negotiations, and innovative problem-solving.

Work Experience

Director of Operations

Service Searching Solutions, Phoenix, AZ

December 2016 - September 2024

• Managed maintenance services for the hospitality industry, training staff on repair standards and implementing workplace guidelines that improved service delivery.

• Negotiated contracts with vendors, achieving a 15% reduction in operational costs while ensuring high-quality service standards.

Operations Executive / Operations Manager

Mexico Magico, Chandler, AZ

June 2020 – December 2023

• Led restaurant operations by addressing escalated customer issues and ensuring compliance with food safety standards, resulting in a 20% increase in customer satisfaction ratings.

• Supervised maintenance and repairs of kitchen equipment, streamlining processes to reduce downtime and improve operational efficiency. Electromechanical / HVAC Engineer

Renaissance Downtown Hotel, Phoenix, AZ

December 2009 - December 2016

• Trained and mentored coworkers in maintenance best practices, fostering a culture of excellence within the team.

• Completed complex projects utilizing engineering and maintenance protocols, enhancing the operational integrity of chillers, boilers, and kitchen equipment.

• Monitored and repaired the Central Plant Building Automation System (BAS) to optimize energy efficiency.

Additional Experience

• Maintenance HVAC Technician, The Rocks Luxury Residence Resort, Scottsdale, AZ

• F&B Assistant Manager, Turf Paradise, Phoenix, AZ Education & Certifications

• HVAC Universal License,

• HVAC Electromechanical Engineer, Refrigeration School Inc., RSI Phoenix, AZ Skills

• Customer Service

• Mechanical Repairs

• Operations Management

• Workplace Safety Protocols

• Staff Supervision

• Budgeting & Cost Control

• HVAC Maintenance

• Contract Negotiations

• Performance Management

• Interpersonal Communication

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