Executive Director Project Management

CRISTINA R. CROSS

E: ******@*******.*****.***

P: 510-***-****

A: Oakland, CA

SUMMARY

Versatile manager with 10 years of experience across the nonprofit, public, and tech sectors. Seeking a role in development, program management and organizational leadership. Highly collaborative and dedicated to achieving strategic administrative objectives. Quick learner offering creative problem solving skills, strong ethical standards, substantial knowledge of group facilitation, project management and social inequities.

EXPERIENCE

Bronzed Muse Collaborative - Founder and Executive Director Oakland, CA • 01/2019 - Present

• We work with managing staff, leaders and organizations across the nonprofit, creative social enterprise, and tech spaces as strategy partners and project managers on impactful initiatives. We are currently building a FinTech app that facilitates the grant funding process.

Phil, Inc - Patient Advocate

San Francisco, CA • 05/2018 - 01/2019

• $25 million in Series B funding

• Introduced, researched & proposed Diversity, Equity and Inclusion initiative

• Regularly provided feedback on product enhancements to software team; identified product bugs and decreased minimum of $10,000/weekly backlog

• Increased efficiency by documenting patient advocacy operation workflows, assisted patients with medication management

• Improved patient Rx outcomes by 10%, managed projects & co-managed a company wide vertical. Increased engagement and medication adherence

• Followed confidentiality protocols and HIPAA at all times ensuring patients' privacy, maintained personal CSAT score of 95%

Various Contracted Projects - Project Manager

Oakland, CA • 02/2017 - 05/2018

• Consulted with small business client on various projects including: inventory management, training manual development and on-boarding assistance, market research, customer service optimization and managing deliverables. Decreased turnover rate and facilitated lean operations. City of Oakland - Department of Race & Equity - Thesis Project Intern Oakland, CA • 02/2016 - 05/2016

• Worked closely with Interim Director, performed housing research, attended training session on race and equity, gathered training feedback and analyzed data

• Completed Thesis on institutional racism in housing & urban development in partnership with the City of Oakland Department of Race & Equity US House of Representatives - Office of Congresswoman Lee - Congressional Intern

Oakland, CA • 09/2015 - 02/2016

• Provided support with federal services: veterans' services, immigration, student loans and other related issues

• Answered constituent inquiries regarding legislative matters, logged their feedback and suggestions. Drafted congressional correspondence for California's 13th Congressional District.

Telecare Villa Fairmont MHRC - Peer (TAY) Counselor San Leandro, CA • 01/2011 - 09/2012

• Created TAY Clubhouse and increased young adult participation by 30%

• Facilitated multiple groups, art sessions, weekly dances while charting client needs and progress

EDUCATION

University of Pennsylvania

Jan 2020 - Dec 2020

Master’s Level Certificate: Executive Program -

Social Impact Strategy

Mills College

Oakland, CA • May 2016

Bachelor of Arts: Public Policy,

Ethnic Studies (Minor)

• Dr. Laura Nathan Commitment to Social

Justice Scholar (2015)

Berkeley City College

Berkeley, CA • May 2013

Associate of Arts: Sociology

• Dean's List (Fall 2012, Spring 2013)

• Phi Theta Kappa Academic Honor Society

(2013)

SKILLS

• Project Coordination & Management

• Interpersonal Communication

• Strategy & Development

• Qualitative Research

• Relationship Building

• Group Facilitation

SOFTWARE & PROGRAMS

• Microsoft Word, Excel, PowerPoint

• Asana

• Zendesk

• Confluence

• G Suite

LANGUAGES

Tagalog (Native Proficiency)

COMMUNITY ENGAGEMENT

Alameda County Behavioral Health Care

Services & PEERS - TAY Advocate & TAY

Initiative Advisory Board Leader

Oakland, CA • 11/2010 - 08/2013

• California Association of Social Rehabilitation

Agencies (CASRA), Substance Abuse Mental

Health Services Agency's (SAMHSA)

Alternatives Conference 2011 & 2012

• Prov. feedback to Alameda County

administrators and clinicians

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