Customer Service Department Supervisor
Resume:
STACIE
NAKONECZN
YJ
************@*****.***
Parma Oh, OH 44129
Quality-driven Department Supervisor adept at providing excellent customer service and providing employees clear guidelines and responsibilities. Practiced in customer sales, store opening and closing procedures and operational improvements. Strong experience of supervising in a large retail environment.
PROFESSIONAL SUMMARY
Lowe's Home Improvement - Department Supervisor
Avon Ohio • 10/2011 - 07/2023
WORK HISTORY
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
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Trained new employees on overall company and department-specific policies and procedures.
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Maintained stock of items, cleanliness, organization and provided excellent customer service.
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Trained team members in successful strategies to meet operational and sales targets.
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Managed team of Number employees, delegated tasks and held each employee accountable for completing assignments.
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Assigned tasks and established work schedules to staff to cover operational needs.
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Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
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Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
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Promoted culture focused on encouraging staff to develop skills and abilities.
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Built relationships with current customers to maintain goodwill and gain additional business.
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• Handled cash register, returns and refunds.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
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Wrote out weekly schedules to maintain coverage levels for expected demands.
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Built and designed large displays weekly to promote specific products.
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Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
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Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
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Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
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SKILLS
• Vendor Relationship Management
Problem Anticipation and
Resolution
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• Project Scope Evaluation
Continuous Quality Improvement
(CQI)
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• Department Resets
• Workflow Optimization
Employee Performance
Evaluations
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• POS Software
• Staff Supervision
• Returns and Refunds
• Freight Unloading
• POS Systems Operations
• Time Management
• Customer Service
• Order Management
• Department Reviews
• Goals and Performance
• Company Standards Enforcement
• Growth Planning
• Staff Training
• Scheduling
• Retail Management
• Recovery Management
• Cycle Counts and Audits
• Safety and Security
• Supervisor
• Department Head
• Customer Engagement
Yulee High School
EDUCATION
Yulee, FL • 06/1991
High School Diploma
Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
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Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
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Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
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Educated staff on strategies for handling difficult customers and challenging situations.
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Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
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Marked-down clearance items and relocated merchandise to proper store areas.
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• Trained newly hired sales team in upselling techniques. Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
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Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
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