Test Lead Techno-Functional

Information Techno-Functional Lead in, Business/System Analysis and Workflow Design leading to improved business process and access to critical information for pre/post support are my areas of specialization.

With twenty years (10 years with Workday-HCM) of HRMS Systems, Payroll, HCM Data Conversions, Leave of Absence (LOA), Time Tracker and Migration experience, I am an accomplished Hands-on Senior Consultant and Business Analyst who thrives on developing new process designs, creating clarity from complexity and develops clients' respect and trust by consistently delivering quality and reliable systems.

Provided advisory Pre and Post support for HR on Business processes related to HCM systems such as HRMS, Learning Management Systems(LMS), Payroll Systems, Time Management, HR Data Analytics and inbound and outbound integration,

Collaborated in HCM Projects from Statement of Work (SOW), Data Conversions, Implementation and Post go-live in an Agile/Kanban and Waterfall methodology.

KEY SKILLS

Hands-on techno-functional Business application consultant for Pre and Post support, introducing new features, Integrations Lead, Business Analysis, Design and improved Process design of HRMS Systems in

oCollaborated with Business and Implementation Teams to plan, design and update - as-is/to-be

oDay-to-day troubleshoot data, break fix and analyse issues, determine corrective action

oTime Tracker for Union and Salary Employees with Internal and External third-party providers

oSet-up and Test - Cascading of Benefit plans from Short-Term-to-Long-Term using elapsed time

oMaintaining and implementing WD bi-annual software release Roadmap

oIntegration Support - EIB - Data Transformation; Web Services, Workday & Cloud connect

EXPERIENCE SUMMARY

Supported, Designed, Configured, Optimize and participated hands-on in Pre/Post phases in a number of successful engagements in major Application/System implementations and Data Conversions within small & large multinational organizations:

Six (6) WD – Data Conversions, HCM/Payroll/Leave of Absence/Time Tracker/Benefits/Compensation.

One (1) Workday (WD) FIN complete implementation

Hands-on/Managed vendor software releases, QA release efforts and Service Incidents Tracking

Created Business Requirements, use cases and traceability matrix for Leave of Absence & Scheduling

WORKDAY(WD) LOA, Time Tracker Configuration, Implementation documentation and support.

·Translated Sixty (60) Union CBA Data Rules in LOA, Time & Attendance module

·Period & Work Schedules to - verify Auto-Fill, work Week start Day, Close Time Entry, Day Breaker

Communicate the overall status of tasks and managed deliverables, expectations and demands made

UAT - Creation of test cases, scenarios and test execution. milestones and negotiate consensus among teams

Ensure entry and exit criteria are met for each test cycle for Functional and Non-Functional requirements

Identified potential technical issues, delivery risks and suggested mitigation plans to meet deadlines

Monitored and reported status, risks and dependencies to the Business and IT Operations

Provided training and how-to documentation to HR, IT and support desk in new process design and systems.

Thank you for considering my qualifications.

Sincerely, George Christofides SUMMARY:

Information Technology System Lead for HRMS Data Integration, Business/System Analysis and Workflow Design leading to an improved access to critical information are my areas of specialization.

With over twenty (20) years’ of HRMS- Data Conversion, Time and Attendance, Labor Scheduling, Employee Self Service-Kiosks/Logistics/Supply Chain-Inventory/Finance experience, I am an accomplished Senior Consultant and Business Analyst who thrives on developing new process designs, creating clarity from complexity and develops clients' respect by consistently delivering on time quality systems.

Managed and collaborated in Vendor Relations, Project Budgets and Scheduling, Feasibility and RFP for best of breed Vendors.

TECHNICAL SKILLS:

Hardware: IBM servers, SUN servers, IBM Mainframes, Software as a Service (SaaS)

Software AP, SQL, GEAC, SAS, DB2, QMF/SQL, COBOL, PL1, Easytrieve Plus, Assembler,

& Tools: IE, CICS, MVS/JCL, TSO/ISPF, Super Session, RUMBA, File Aid, IBM Utilities ZEKE scheduler,

SPSS (Statistical simulation), Oracle, ARIS (process modeling).

Systems MS office, MS project, VBA, Macros, Auto Scheduler, Crystal, Visio, Ultra-Edit

& Tools: QBASIC, SPC-PC, T-SQL, SQL-Store procedures, UNIX- Script, TCP/IP, FTP,

MS-DOS Batch scripts, CITRIX, Dameware, ORGPLUS-5, CPAS-Pension system,

MS FrontPage, MS Infopath, MS SharePoint, ARIS, Footprint, MKS, TrackVia,

RDBMS, web-based technologies and Extract Transform and Load (ETL).

ERP solutions: SaaS hosted Workday and UltiPro HCM, QHR-HRIS Quadrant, SAP R/3, JDA, RETEK

Smartstream, Oracle, ASCENT Logistics, ADP Applications, MS Great Plains (GP)

EXPERIENCE QUALIFICATIONS:

Analyzed, Supported, Designed, Managed, and participated hands-on in several successful engagements in major system and SharePoint implementations within small and large multinational organizations.

Requirement’s Data analysis and documentation, QA and UAT scenarios, Use Case, Test Cases and user how-to documentation for HR-Self Serve, Leave of Absence, Time Tracker & Time-off Request system within SharePoint; Active Directory; Versioning and Reporting services within SOA architecture.

Functional and Non-Functional requirements for multi-national companies.

Defined, managed, and monitored Risks for Business Leads and IT in 3 sectors for Ministry of Health and long-term care with as many as 400 organizations to support.

Managed Business relations with 3rd party vendors in,

oRelease and versioning documentation, Defect Management, IT Risks, QA and UAT-QA

oProduction validation and verification of go-no-go decision

oPlanning and maintaining annual software release Roadmap

Facilitated, Investigated, Analyzed, and coordinated the Business Development of a Global Consortium of companies to engage in the proposal of an RFP for a Population Census project.

Investigated, analyzed, facilitated and produced a proposal of the best of breed Individual Vendors as well as Total solution software system providers to fulfill an Expression of Interest (EOI/RFP) paper for “The supply, Installation of a Turnkey Solution on a Ready-Made Systems for a Health Care”

Ensure awareness of and alignment to business objectives and priorities with IT plans and directions.

Communicate the overall status of work and manage expectations and demands made

Training and support for pre and post system implementations to Clients and IT resources.

SUBJECT MATTER EXPERT:

Lead in New Systems designs/processes/Data Analysis, as-is & to-be for

oTime Tracker/ Time and Attendance/Leave of Absence

oVendor management - Utilizing Processes and Best of breed software such as WORKDAY, UltiPro, SAP, CPAS Pension, JDA-Manugistics and SaaS hosted –Microsoft Dynamic GP, ADP Payroll/Financials and Quadrant QHR.

oManaged Incident Management and streamlined the request process to resolve issues

Senior Data Integration Consultant, Business Analyst, SOA Architect and Process Modeler

o8 years with SaaS hosted applications, nine (9) years with Client Server Applications and

oSeventeen (17) years Major Self-Serve HCM/HRMS ERP systems, Time and Attendance, Labour Scheduling, SharePoint, including New Workflows for Automatic Processes, Promotional Manager, GL, Pension, Logistics, Physical Inventory, Order Management Processing and Warehouse Management Systems

Experience with managing offshore provider and CMMII level interaction – Ten (10) years

BUSINESS AND SYSTEM PROJECT MANAGEMENT/COORDINATION:

Planned IT application projects, including day-to-day management and ITIL Service deliverables ensuring a successful deployment by utilizing SDLC methodology and Change Management.

Coordinated projects thru JAD sessions and liaised with Logistics, Finance, Warehouse, Payroll, HR and external service providers to ensure and adherence to work plan specifications.

Identified potential issues with processes, delivery risks and suggested mitigation plan to ensure fulfillment of deadlines. This was managed thru Rational Unified Process (RUP) framework.

Monitored and reported project status, risks and dependencies to the Service and, Operations Management team and prepared required reports.

Work with the team to estimate effort, plan activities and negotiate consensus among individual team members on their appointed tasks.

Co-coordinated third-party vendor software releases and all associated QA processes for successful upgrades

Overseen Junior BA on SDLC process/documentation and requirement gathering for as-is to to-be

DATA INTEGRATIONS – WORKDAY

Defined requirements in Design/Architect sessions, executed and validated test scenarios for following integrations inbound and outbound from Workday HCM/Leave of Absence/Payroll/Finance.

oKronos & Verint Inbound and Outbound Time & Attendance

oUtilized Kainos Smart Automation tool to create repeatable Test Data

oSingle Sign-On, One-Login Outbound

oBirt Cheque Layout

oMAXIMO Supplier & Budget Estimates & Exchange Conversion Rates Outbound

oMAXIMO Invoice & Journals & PO’s Inbound to Workday

oBank integration BAI2 & Bank Wires; SOAP UI; EIB

oStandard Life RRSP, Manulife Medical, GWL

oPrepared using VBA scripts - Data Conversion Loads via EIB Workbooks for HCM/Payroll/Finance

oIntegrations with following Vendor software and processes

Beeline; Benevity; JP Morgan Chase; Sterling; Rideau; Solium; Standard Life RRSP, Manulife Medical, GWL; UK Mercer & Capita; Vanguard; Wageworks ; SECLON time; Cornerstone (Learning); Canada Life; RBC

PROFESSIONAL EXPERIENCE:

Alphawavesemi IP INC - (Remote-Toronto) March2024 – July2024

Workday (WD) – Senior Post Workday Support Specialist (WD HCM Implemented 2022)

Workday expert to support/Test day-to-day WD environment to help align business needs with Workday structure, report writing, QA Testing, features and Functionality in the following areas with 1 HR client and 1 IT resource

Requirements Gathering: Collaborated with HR to understand their business needs and Time Tracking, requirements related to HR functional, HR Recruitment areas.

Configuration and Custom: Configured Workday modules according to client specifications, including Core HCM, Payroll, Recruitment-Offer Letters, Absence, Learning, Advance Compensation for Employee Bonuses

Develop custom reports, and calculated fields (start date for HR Recruitment) as needed

QA Testing: Conducted thorough testing of Workday configurations, HCM, Payroll, HR Recruiting, Offer Letters, Employee Reference Letters and customizations to ensure accuracy and functionality.

Training: Provided training to end-users and client stakeholders on Workday functionality and best practices.

Support and Maintenance: Provided ongoing support and maintenance for Workday applications, troubleshoot issues, and collaborate with technical teams for problem resolution.

Documentation: Created detailed technical and functional documentation for configurations and integrations.

Benefits set up, initiated within in WD as well as from a 3rd Party initiated (inbound to WD)

Stay Current: Stay up to date with Workday updates, and best practices to provide recommendations.

Grant Thorton LLP - (Remote -Toronto) Feb 2023 – March 2024

Workday (WD) – Senior Workday Specialist

Collaborated as Workday HCM-SME to support day-to-day, a 10-year-old WD HCM system to help align business needs with Workday structure, features and Functionality in the following areas:

Identified, Tested and implemented Bi-Annual release for Object Transporter 2.0

Leave of Absence (LOA)-Configured, Tested and Implemented LTD Time Tracker to Stop Vacation Accrual.

Day-to-Day support and Data Analysis

Identified issues with Integration to ADP for Benefit Deductions. Solution was proposed and implemented.

“Vacation Absence Planning” -WD Time data was used in an excel based “Visual Yearly Vacation by Month”

Utilized the “No Show” Business Process to auto Rescind Candidates that do not start.

Due to the Active Directory (AD) to WD provisioning – necessitated a change to Employee Serve- Serve BP

LIBERTY Utilities - (Remote -Toronto) Feb 2022 – Feb 2023

SAP - Workforce Software (WFS) - HCM /Payroll/Time Tracker – Test and Conversion Lead

Provided Testing and Data Validation Support in Technical/Functional/Conversions from Ceridian to SAP- WFS

QA Testing for SAP-WFS system within Canadian and US Companies with many Unions CBA rules

Data Conversion and testing of Leave of Absence plans into SAP-WFS

Analysis for Decommissioning all Ceridian Time Tracker into SAP-WFS

Create Time schedules for Tracking Time and Changes to SAP-WFS

Communicated Project Status, managed day to day and post payroll milestones

RONA/LOWES (Remote - Montreal) Nov 2021 – Feb2022

Workday (WD) HCM /Payroll/Time Tracker/LOA – Senior Workday SME

Provided BA and Integration Support in Technical/Functional/Conversions from Oracle EBS & Payflex to WD

WD Modules: Core HCM; Payroll; Employee Self-Serve; Leave of Absence; Time Tracker; Integrations

Decommissioning/Data Analysis of all Oracle Processes and implement into Workday Ecosystem

Integrations/Data Analysis for hours from Kronos for WD Time Tracker Hub

Boomerang Integration for Seniority Rank, Probation End-date

Integrations from Workday to Kronos for Scheduling, Vacation, Draw, Employment Terms

Create Summary of expectation and Changes to Workday

Developed Integration Project Plan/Schedule and Transition Cutover Plan

Communicated Project Status, managed day to day and post payroll milestones

Canadian Mental Health Association (CMHA) (Remote - Newmarket) June 2021 – Oct 2021

UltiPro (UKG) - HCM, Payroll, Time & Attendance – Techno Functional Analyst

Provided Integration Support Lead/Functional Business Analysis/Data Conversion

Developed Integration, perform Data Analysis for Schedule and Transition Cutover Plan

Recommended and deployed changes to HCM systems and processes

Evaluated and documented how-to processes

Integrations to New Pension plan and external third-party Retro-pay and LOA calculations

Created processes for connecting HRIS & Payroll by performing detail Data Analysis.

Canadian Western Bank (Remote - Edmonton) June 2020 – May 2021

Workday (WD) HCM/Payroll/Time Tracker/Benefits – Integrations Technical Lead and Test Lead

Provided Integration Support in Technical/Functional/Business for newly acquired subsidiary.

WD Modules: Core HCM; Payroll; Employee Self-Serve; Absence; Time Tracker; Integrations

Developed Integration Project Plan/Schedule and Transition Cutover Plan

Communicated Project Status, managed day to day and post payroll milestones

Documenting/reporting testing results for Unit; E2E; Parallel phases within Zephyr/JIRA environment

UAT – Creation of Test plan, test cases, scenarios, and test execution

QA Lead - Ensure entry and exit criteria are met for each test cycle

Train Business in WD Functionality

Worked with Third Party Vendors/Systems to coordinate setup and testing of Integrations

Worked with Implementation Partner to plan, design and update existing Integrations for as-is/to-be

Integration Support – EIB - Data Transformation; Web Services – SOAP UI, Workday & Cloud connect – SUN Financials, Cornerstone (Learning/Training), Canada Life (Benefits), RBC EFT

Honda Canada Inc. March 2019 – March 2020

Workday (WD) HCM/Payroll – SME and Project Lead

Provided Technical/Functional/Business Design/Conversion/QA Best Practice and Training for implementing WD.

Data Analysis for WD Modules: Core HCM; Payroll; Employee Self-Serve; Absence; Time Tracker

Agile Methodology utilized for people and results focused approach along with Kanban tool

Developed implementation project plans, Design and documented seamless Change Management solution

Communicated Project Status, managed day to day and post payroll milestones

Documenting/reporting testing results for Unit; E2E; Parallel phases

UAT – Creation of Test plan, test cases, scenarios and test execution

QA Lead - Ensure entry and exit criteria are met for each test cycle

Data Analysis & Translated Business as-is-to-be requirements into Configuration EIB Workbooks

Train Business and IT resources in WD Functionality

Created Reports to Support Payroll, HCM, Time Tracker & Time Off, GLI Accounting and Y-End processing

Data Analysis & Integration Support – EIB - Data Conversion/Transformation; Web Services – SOAP UI, Workday & Cloud connect – ADP, Verint -Time

Canadian Imperial Bank of Commerce (CIBC) Canada August 2018- March 2019

Workday (WD) HCM/Payroll – Senior WD SME and Test Data Lead

Provided Technical/Functional/Business Design expertise and Best Practice for implementing WD for Canadian and US Payroll operations for 137 WD integrations

WD Modules: Core HCM; Payroll; Benefits; Employee Self-serve; Absence; Compensation; Integrations as-is to to-be

Agile Methodology utilized for people and results focused approach

Communicate the overall daily status and managed deliverables, expectations and demands made

Manage external integration vendor consulting team in helping to configure and test integrations between Workday and third party/custom solutions

Designed and Developed Synthetic Test Data for all Inbound and Outbound Workday Integrations

Translated Business requirements into Configuration EIB Workbooks

Created Test Data for Kainos Smart Tool Automation

Developed Training and Transition Plan

Trained in house resources on WD functionality

Salvation Army Canada March 2018- August 2018

Senior Lead Business Analyst – UltiPro - HCM, Payroll, Time & Attendance

Provided Technical/Functional/Business Design and Conversion expertise and Best Practice for implementing UltiPro HCM, Payroll, Time & Attendance (T&A-for 60 Union CBA)

Communicate the overall status of work and managed deliverables, expectations and demands made

Agile Methodology utilized for people and results focused approach to development

Support Implementation/conversion of Time and Attendance for UltiPro T&A module and ADP Payroll

Translated sixty (60) Union CBA Rules in Time & Attendance module

Deployed and Setup/Support for Physical and Virtual Web Time clocks.

Planned and Participated in all Design and Requirements gathering sessions for Time Tracker as-is/to-be

Created support & technical documentation for Time Tracker and HCM integrations

Co-ordinate with other technology and business groups for requirements

Weston Foods Bakeries Canada April 2017- March 2018

Workday (WD) HCM/Payroll – SME and Lead Project Analyst

Provided Technical/Functional/Business Design expertise and Best Practice for implementing WD for Canadian and US Payroll operations in a 2 Phase approach

WD Modules: Core HCM; Payroll; Benefits; Employee Self-Serve; Absence; Advanced Compensation; Data Conversion; Integrations To/From Workday; Union CBA rules; Reporting & Payroll register

Developed WD Project plan; Resource Planning; Capital Budget for US & Canada

Lead in the RFI and RFP for Vendor Selection for WD HCM process

Assist in developing Statement of Work (SOW)

Developed Training and Transition Plan

Trained in house resources on WD functionality

Designed and Developed Data Conversions from ADP/Ceridian/GEAC/KRONOS to Workday

Translated Business requirements into Configuration EIB Workbooks

Planned and Participated in all Design sessions

Wolseley Canada Inc. Jan - Apr 2017

Workday HCM/Payroll - Senior Payroll Migration Specialist

Provided Technical/Functional expertise with Workday HCM/Payroll Data Conversion and Validation

Translated Business requirements into Configuration EIB Workbooks

Designed and Developed Data Conversions from ADP to Workday - Used VBA to combine mid-year payroll data for mid-year conversion

Northland Power Incorporated Jan 2016 – Jan 2017

Workday Finance & HCM Functional Consultant/ QA Lead

Functional and Test Lead for the implementation for Workday Finance and HCM/ADP/Kronos as follows:

Ensured Business Process was implemented as defined in the Design Phase

Translated Business requirements into EIB Configuration Workbooks

Participated and Developed External Integrations and data Conversions from ADP, Kronos to Workday

Midyear Data Migrations from Financial and External Payroll providers to WD HCM/Payroll/Finance

Work with Implementation partner in providing Project Planning from Design to Go-Live.

Set up priorities and identified resolutions to ongoing Project tasks

Provided Status and identified Project Risks to Engagement Manager

Managing the Business coordination with Integrators to configure the Workday system

Created Resource Planning schedule for all Testing Phases

Lead and participated in the as-is to to-be BP’s and at same time also identifying improvements.

Created UAT Test Plan/Data Requirement, identify UAT scenarios, events, and goals

Manulife Financial/Insurance Apr 2015 – Jan 2016 HR Portfolio Lead/Client Relations Manager – HR & Branding and Communications

Lead the delivery of solutions, coordinated requirements to methodology and ensure application delivery satisfied Project scope and Managed Client Relationship with IT for the Global HCM SaaS WORKDAY, Taleo, Compass, ADP, Linguistics, Translation and other related applications in the following areas:

Managing the Business coordination with IT for current and new projects

Created HCM/Payroll & Active Directory Integrations and Data Conversions and Synchronizations

Responsible for reviewing and signing off on Requirements

Following SDLC methodology for documentation and project control

Ability to create Integrations/Data Conversions solution for most effective use of time and process

Responsible for developing, motivating, coaching, advising and managing the Business and IT team

Ensure compliance with company’s control standards - Ensure adherence to quality standards

Provided consultation for cross divisional solutions

Monitor Budget against YTD spend and Monitor Progress against Project Roadmap

Influence and contribute to successful change including new ways of doing business

Lead geographically and culturally diverse cross-functional teams

Shoppers Drug Mart Aug 2014 – Mar 2015

Lead Business Analyst – Online Web Pharmacy and Mobile Loyalty Digital Card/POS Applications Systems

Provided Technical Direction, Business Analysis, Hiring IT-BA staff, Use Cases, UAT Test Scenarios/Cases/Scripts, Traceability Matrix Documentation, in new Development and upgrade to a leading Web Pharmacy and Mobile Marketing App in the following areas:

Identifying business needs and developing appropriate solutions

Training of BA’s on Use Cases. UAT test scenarios and Traceability Matrix and

Design solutions, requirements and provide analysis-Planning and facilitating JAD sessions

Process Modeling, re-engineering and UX Wire Frames for Web and Mobile

UAT Test Plan/Data Requirement, identify UAT scenarios, events and goals

Liaison between Business and IS/IT I am developing effective solutions

Following SDLC methodology for documentation and project control

Ability to create automation solution for most effective use of time and process

Broker Link / INTACT Insurance Oct 2014 – Feb 2015

Lead Analyst - UltiPro HCM

Provided Process improvement, technical recommendations, Design Test scenarios, Documentation, Vendor Services, in the conversion from an In House HRMS to a SaaS -Self Serve UltiPro HCM application in the following areas:

Business consultation and Direction provided for various Division requirements

Researched different process methods and Technologies for solutions

Data Convection and Migration of HCM and Benefits

Design and implement Custom UI

Recommended Technical Processes with ADP and Kronos integrations

Provided Analytics/Metrics Reporting solutions

Liaison between Business and IS/IT

System and Business Process Improvement analysis

Data mapping/consolidation/realignment

Business processing rules setup

Review/convert/set up production Queries

UAT test scripts

TYCO/ADT Integrated Security Feb 2013 – Aug 2014

Senior Lead Analyst - HCM Workday Global Implementation

Provided Technical, Management Reports, Analysis, Documentation, Vendor Services, in the conversion from JD Edwards World version 7.3 to a SaaS Global-Self Serve Workday HCM/Payroll for US and Canada applications in the following project areas:

Review/convert/set up production Queries

Test management/Test plans/SIT/UAT/Parallel.

System/data conversion/upgrade validation

Created System interfaces/component interfaces specification – ADP and Kronos

Provided Integration support, requirements analysis/definition in a Global deployment

Fit-Gap analysis

Liaison between Business and IS/IT in different Geographic Locations

System and Process analysis with third Party Vendors and cross border challenges

Master data standardization

Data mapping/consolidation/realignment

Technical Tables configuration

Provided Cut-over strategy for the Phased approach to implementation

Processing rules setup and system control tables configuration

Various Progressive Roles in HCM/Payroll/Pensions/Finance and Business Process & Time and Attendance – up to 2013

Loblaw’s (twice);

Hudson Bay Co.(twice); Pitney Bowes (twice);

McDonald Restaurant (twice)- Creating an integration sub system from Payroll to Accounting GL system. Splitting the cost to many GL accounts-SQL

College of Family Physicians (Canada); ADP Financial and Payroll Services; NORTEL

CCIM – Division of Ministry of Health

EDUCATION:

Danforth Technical School Grade 13 Honors Diploma

University of Toronto Electrical Engineering (credit for 2 years)

Ryerson Polytechnic University Computer Applications Technology (credits for 3 years)

Scored 87% on the Wolfe System Analysis Aptitude Test.

iRISE - Online Web Simulation-Wire framing

ARIS - Process Design module Methodology

SAP - SAP-HR Reporting Sub-modules & SAP-HR Position Control - Functional

JDA-MANUGISTICS – JDA Elements

JDA-MANUGISTICS – JDA Navigation Advanced

JDA-MANUGISTICS - Functional training – Demand

JDA-MANUGISTICS - Functional training – Fulfillment

JDA-MANUGISTICS – Technical Foundation Training

Workday – Employee Self Service in Workday

Workday – Workday for Managers

Workday – Human Resources

Workday – Workday Support Partner Certificate

Workday – Global HCM and Finance Project

Workday – Support Managers and HR Operations

Workday – Train the Trainer

Workday – Basic/Advance Reporting

Kainos Smart Tool HCM and Payroll

Visionary Leadership Seminar – Dale Carnegie Training

Received a Management Award for extra individual effort.

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