Customer Service Patient Care

Darrell Murphy

Altoona, PA *****

****************@*****.***

814-***-**** (706) 600- 8450

A competent hard-working individual ready to prove that my academic training, years of professional experience in providing quality customer service and patient care can be used to assist your organization reach and maintain its highest goals while attaining opportunities for professional growth.

Work Experience:

Dietary Aid

Midtown Oaks Nursing & Rehab Center Altoona, PA

July to Current

Cook & prep resident’s meals; as per their dietary needs

Clean and set up kitchen area

Deliver and pick up paint’s food trays

ER Patient Registrar

Erlanger Medical Center-Chattanooga, TN

December 2022 to October 2023

●Verify and collect patient’s demographics

●Collect and verify patient’s insurance

●Register patients via. EPIC software

Pre-Registration Financial Clearance Representative

Hamilton Medical Hospital - Dalton, GA

April 2022 to November 2022

Under the direct supervision of the Scheduling and Pre Services Supervisor, the patients are contacted to obtain necessary identifying, demographic and financial information. Seeks to help patients understand their financial responsibilities, giving the estimated out-of-pocket responsibilities and payment options; at all times providing first-class service to set the tone for the patients journey of care as well as educate and manage the financial expectations for the patient prior to admission. Initiates the pre-registration in the Soarian Financials System. Provides information to the patient regarding when and where to report to Hamilton Medical Center. Contacts physician offices for pre authorization information. Contacts payers to obtain pre authorization as needed. Trained in both CERNER and EPIC.

Patient Coordinator

Mount Sinai Health System - New York, NY

March 2020 to March 2022

Infectious Disease, Nephrology, Gastroenterology, and General Medicine)

● Answer all patient phone calls/MyChart messages and emails

● Triage symptom calls using EPIC

● Manage patient Registration and new patient appointments

● Follow up on missed appointments and reminders to follow up appointments • Insurance verification/Check for Referrals

● Perform medication refills; Prior Authorizations

Patient Service Specialist III

Moffitt Cancer Center - Tampa, FL

April 2015 to July 2018

Radiation, Radiology, Surgery, Blood Draw, Central Reg. and PT/OT Dept.)

●Radiology procedures

● Provided Registered/checked-in and scheduled patients for a variety of clinics and heavy follow-up on appointments/scheduled appointments by phone, in person, and performed office related duties

Registrar/Scheduler (Radiology) Unit Clerk/Receptionist (Med-Surg) New York University-Hospital for Joint Disease - New York, NY

June 1999 to January 2015

Transcribe outside radiology orders

Verify patient's demographics and insurance

Register patients into EPIC

Ortho, and Telemetry Units) Nursing Assistant/PCT (Med-Surg., P.A.C.U., Rehab, Ortho, and Neuro) • Registered/checked-in and scheduled patients for radiological procedures

● Provided heavy follow-up on appointments by phone, obtained insurance authorization and precertification for procedures

● Transcribed paper orders, confirmed and associated the proper ICD 9-10/CPT/IMG codes Communicated with patients and staff via. Hill-Rom Call Bell System

● Assembled/disassembled patient charts and coordinated closely with the Medical Records Department Monitored patient vital signs, and reported the same to registered nurses

● Ambulated patients, assisted patients with therapeutic equipment, and assisted patients with ADL's Performed EKG's and collected blood specimens under the supervision of registered nurses

Education:

Urban Studies/Sociology

Queens College - Flushing, NY

September 2005 to September 2007

Nursing Technician

Allen School - Queens, NY

May 1997 to January 1998

High School Diploma

Martin Van Buren High School - Queens, NY

September 1989 to June 1992

Skills:

CPT Coding, • EMR Systems, ICD-9,, Epic, Cerner, Insurance Verification, Triage, Medical Records, PeopleSoft, ICD-10, Medical Scheduling, Transcription, Clerical Experience, Medical Terminology

Additional Information:

Technical Skills

Working knowledge of Microsoft Word, Excel, Power Point, Outlook, Epic, People Soft, Capstone, Mosaiq Power Chart, Soarian, PAR8o, Zocdoc, and Cerner

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