Customer Service Data Entry

L. Lynn Spencer

Infinity Works LLC

P.O Box ** Redan, GA 30074

Cell: 404-***-****

Email: ********************@*****.***

Objective:

Dedicated and skilled customer service professional with over a decade of experience in virtual customer service, tech support, sales, and online chat support. Seeking a remote customer service position where I can leverage my expertise to deliver exceptional customer experiences.

Professional Experience:

NexRep

IC/CertifictionCSR

20019- 2024

● Trained, and managed skilled, pre-qualified independent contractors. Conducted client certification, Call monitoring, and quality control tailored to clients' needs.

● Offered services 24/7 both domestically and internationally

● Managed contracts with corporate clients and small independent businesses.

● Ensured compliance with client privacy agreements, HIPPA and industry standards.

Abundant Health Exams

Independent Contractor - Field/Home

2007 - Present

● Conducted in-home paramedical exams and processed insurance paramedical questionnaires.

● Handled marketing, promotions, data entry, and payroll processing.

● Ensured quality assurance and medical coding, billing, and claims processing. World Financial Group - Michelle Kim

Promotions/Marketing Coordinator

2015 - 2021

● Developed and implemented marketing strategies.

● Assisted in business planning and human resource management.

● Conducted staff training and recruitment.

● Quality Contol

Arise Virtual Solutions ( Multiple Campaigns)

Independent Contractor - Work from Home

2010 - 2014

● Provided inbound customer sales and virtual staff training.

● Handled travel bookings, data entry, IT support and sales.

● Phone and chat support

●

Comcast Cable Services/Xfinity

Independent Contractor - Work from Home

2012 - 2014

● Provided incoming/outgoing customer service, sales, tech support, and data entry.

Virgin Mobile

Independent Contractor/Program Manager

2007 - 2010

● Managed inbound/outbound customer service, sales, and marketing.

● Organized event promotion teams.

● Provided staff training and quality assurance

Education:

● Bachelor in science

● Associates in business

● Multiple Certifications

Skills:

● Excellent customer service and communication skills.

● Proficient in tech support, sales, and data entry.

● Skilled in online chat support and quality assurance.

● Knowledgeable in medical coding, billing, and claims processing. References: Available upon request.

Feel free to adjust the content as needed to better reflect your experience and skills.

Contact this candidate