General Manager Customer Service

Samantha L. Giesbrecht 303-***-**** **************@*****.***

Work Experience

General Manager, Simms Smokes and Vapes - Arvada, CO February 2022 to Present

● Assisted Store Owners with Brand Representatives; new product: demos, organization, pricing, and sales; traveling to events and conventions; managing community engagement with local events and involvement in store events

● Developed and involved in all steps of managing inventory including; stocking, ordering, tracking popular products, and introduction of new products

● Managed up to five employees including hiring, training, transferring, and employee motivation

● Developed and implemented all employee protocols

● Compliance regulation including age verification, licensing, and health regulations, ensuring that any and all safety measures were carried out daily

● Organized a class for local parents and Law Enforcement Officers (LEOs) to learn about products vape shops carry to assist parents and LEOs with identification in products and their uses

● Provided excellent customer service through conflict resolution with defective products or staff mistakes, reviewing and rating customer feedback, and the monitoring store environment; including cleanliness of store, layout and organization of the store, and store ambiance Shift Supervisor, Starbucks - Westminster, CO

December 2019 to April 2021

Teacher Assistant, Woodrow Wilson Academy - Westminster, CO August 2018 to November 2019

● Assisted the classroom teacher in the day-to-day activities of the classroom including the making of copies, assisting with the teaching of reading and math, assisting children with morning routines, attendance, and the grading of student work

● Manage children at lunch and recess

● Helped maintain a clean, organized environment to assist classroom teacher, including helping with classroom management and discipline of students

● Communicated with parents/legal guardians of children regarding updates in the classroom and discipline if necessary

Donor Services Representative, Biotest Pharmaceuticals Corporation - Brookings, SD January 2017 to May 2018

CNA, Golden LivingCenter - Arlington, SD

September 2016 to March 2017

● Cared for and conducted ADL’s for over 25 residents according to their care plan including bathing, feeding, dressing, brushing teeth, toileting, etc.

● Electronically charted any and all necessary information on residents for the LivingCenter for insurance and billing purposes

● Conducted end of life care and after care at end of life for residents and residents family according to care plan

● Interacted and built relationship and rapport with residents and their families to better build trust and serve residents to the fullest of my ability

Education

Associate in Science (AS) in Business Management, Eastern Gateway Community College May 2023

Bachelor in Arts (BA) in Psychology and Sociology, Providence College and Seminary May 2023

Contact this candidate