Administrative Assistant Customer Service
Resume:
JUAN A. GARCIA
*************@*****.***
PROFESSIONAL EXPERIENCE
MIDWEST RADIOLOGY, Roseville, MN May 2023 – September 2023
Radiology Administrative Assistant (Contract)
•Acted as a liaison between Providers and Radiology Technologists to provide accurate
and detailed radiology readings to patients regarding medical inquiries.
•Facilitated medical record transfers, followed HIPAA guidelines, and efficiently transferred
to the appropriate Provider for review.
•Entered patient data, recorded sessions, and communicated actions to appropriate parties.
PARK NICOLLET, St. Louis Park, MN March 2022 – January 2023
Bilingual Billing Advisor
•Assisted patients with claims.
•Worked with insurance companies on claims.
•Assisted patients with billing inquiries.
TARGET.COM, Brooklyn Center, MN August 2018 – January 2021
Senior Account Specialist
•Checked orders for guest and vendors.
•Contacted shippers for shipments.
•Worked with vendors for parts and or shipments.
•Created tickets for guest that got scammed.
•Assisted with billing inquiries.
DELTA AIR LINES, Bloomington, MN April 2013 – February 2014
Bilingual Customer Service/Reservations Agent
•Booked reservations.
•Assisted customers with flight information and re-booking.
•Assisted customers with their SkyMiles account.
CUSTOMER ELATION CALL CENTER Hutchinson, MN March 2012 – December 2012
Bilingual Customer Service Representative
•United Healthcare Specialty Referral Line: assisted members to find their in network Specialty Pharmacies.
•Submitted request for emergency refills for specialty medications.
•Costco: Assisted Costco members in setting up contacts to local Costco vendors for in home estimates.
•Now Clinic: Assisted users with technical questions and concerns.
•Priority Partners: Assisted in redeeming rewards.
•Optum Health: Assisted members of major national companies in setting up initial calls with
their wellness coach.
EDUCATION
HUTCHINSON HIGH SCHOOL, Hutchinson, MN
High School Diploma, 2007 – 2011
SKILLS
•Problem Solver
•Leader
•Skilled Communicator
•Dedicated
•Team Player
•Motivated
Languages:
Bilingual – Spanish
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