Active Directory Help Desk
Resume:
F
Rahiem
Fulton
Rahiem.Fulton@gmail.
com
Woodbridge VA
SUMMARY
As an accomplished security professional with an active Top-Secret clearance, I provide an outstanding, reliable professional experience in help desk and risk management. I used my communication abilities as a U.S. Army veteran to effectively and understandably convey complicated ideas. Together with my efficient and gregarious nature, my professional skills proficient in remedial scans of identified security vulnerabilities. Skilled in Active Directory managing user accounts, creating accounts and delegating user roles. Coordinating with application vendors for warranty, repair, replacements and license renewal. Excellent communication and interpersonal skills and ability to to translate complicated technical issues for non-technical audiences.
SKILLS
Asset Protection
Active Directory
Microsoft Office
Remedy
Adobe
Ivanti
SCCM
EXPERIENCE
Tier 3 System and Application Support/Service Manager Quantico (FBI), VA
Cyberscend/ Aug 2023 to Current
Performed software upgrades, firmware upgrades, an configuration of multiple devices through SCCM or Client center management.
Oversee IT asset management, including deployment of desktop computers using System Center Configuration Manager and Windows Deployment Services, and coordinate with vendors for warranty repairs or replacements Manage user accounts using Active Directory, ensuring secure and efficient operations, and execute the decommissioning and sanitization of computers and equipment for disposal.
Performed execution of configuration, installation, and support for a variety of devices, including peripherals such as desktop computers, laptops, handheld devices, printers, monitors, and portable data storage devices, scientific computers. Installed, tested and evaluated new systems, applications and installed patches. Ran security scans through tenable after imaging, reimaging and updating PC,s Created user accounts and managed access rights for users. Assisted with onboarding new team members by providing mentorship and guidance. Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools. Assisted customer in understanding products, components and systems using technical demonstration. Service Desk Analyst
Arlington (pentagon), VA
Prime Technological Services/ Jan 2022 to Aug 2023 Maintains comprehensive ticket records and related documentation by logging and tracking tickets via a remedy application. Answering helpdesk calls and assisting in creating and updating IT support tickets.
Uninstalling/reinstalling basic software applications, resolving username and password problems, verifying proper hardware and software set up, resolving network connectivity issues and troubleshooting email issues. Experience with re-imaging laptops using BitLocker, Command Prompt, BIOS, PXE network, Active Directory, and SCCM.
Install hardware, software, and peripherals, run diagnostic software, utilize mainframe and client server software to provide system security access. Desk Top Support/ Headquarters
Washington DC, DC
InterCon Systems/ Jan 2021 to Jan 2022
Answering helpdesk calls and assisting in creating and updating IT support tickets. Uninstalling/reinstalling basic software applications, resolving username and password problems, verifying proper hardware and software set up, resolving network connectivity issues and troubleshooting email issues. Evaluating, prioritizing, troubleshooting, and escalating all tickets to the appropriate Tier Support, and correcting the assignment of tickets as required. Assigning ticket severity by walking customers through a series of troubleshooting steps to determine the severity and nature of the reported problems. Following-up with users and customers to ensure the resolution of issues and closing tickets when the resolution to the issue has been reached to the satisfaction of the customer.
Network Communications Speacilist
US Army/ Jun 2003 to Jun 2006
Network management functions while overseeing integrated network control center and multi-channel communication systems.
Installing cable wiring and fiber while helping trouble and reengineered associated network assets to support the operational requirements. Develop, maintain and improve the communication network infrastructure. Install, run, pull and splice cables, install routers, switches and cable trays etc. Master Barber
Fly Barbergrooming
Efficiently streamlines business operations by employing software tools including Quick Books, Paycom, Square, Booksy, and Cash app
Maintains profitability objectives while determining appropriate budget levels for the management of overhead costs, labor expenses, supplies, and other necessary expenditures
Maximizes profits and sustains operations through implementation of new sales strategies and marketing promotions
Builds strong and lasting rapport with clients through consistent delivery of outstanding service and exceptional technique
Demonstrates effective communication and follow-up by scheduling and maintaining client appointments
Maintains and complies with standards, including COVID-19 and state regulations. EDUCATION AND TRAINING
Bachelor of Science: Cyber Security
University of Maryland Expected in Jun 2025
Maryland
Associate in Information and Technology
University of Management and Technology Sep 2023
Associate of Applied Science
Barber College Jan 2009
Woodbridge, VA
CERTIFICATIONS
Comptia Security +
Network +
CUSTOM
Army Commendation Medal
Overseas Service Ribbon
Army Achievement Medal
Combat Action Badge
Iraq Campaign Medal
Driver and Mechanic Badge
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