Customer Service Delivery Driver

MARCUS MUNDEN

**** ********* ***, ****** ** 252-***-**** ************@*****.***

Optimistic, pragmatic, and versatile collaborator who thrives in the work setting. Always willing to learn and help implement innovative ideas to support company success. Eager to bring knowledge of skills and customer service to help foster strong corporate relationships. EXPERIENCE

September 2023-April 2024

Delivery Driver/Installer, Odlogistics

Performed routine pre trip inspections of company vehicles. Routed, loaded, delivered and installed appliances for Lowes and Home Depot to apartments, businesses and home customers. Partnered with sales team to deliver efficient and coordinated customer service. July 2021-2023

Delivery Driver/Installer, JB Hunt Transports, Raleigh NC Inspected company vehicles before and after planned routes for safety and efficiency, Spoke with customers daily for accommodation during delivery and any issues they may have, maintained safe driving record without any accidents or incidents, contacted customers for any unexpected delays, developed and cultivated strong customer service relationships through interpersonal, active listening skills, 2x driver of the month, Sent to regional meeting to represent Raleigh Nc office with company CEO. October 2019-2020

Reconditioning Associate II, CARMAX AUTO SUPERSTORES INC, Raleigh NC Saved company money by implementing cost-saving initiatives that addressed long standing problems, resolved conflicts and negotiated mutually beneficial agreements between parties, developed team communications and information for team builder meetings, devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. April 2017-October 2019

Restoration Associate, Carolina Muscle Cars INC, Apex NC Completed vehicle inspections prior to service and after completion to assess damage, routinely removed vehicle parts to ensure proper cleaning including carburetors, manifolds, hood hinges, brake boost, etc., reported any customer-oriented issues at once to company owner, interacted face to face with customers to deliver quality satisfaction.

EDUCATION

May 2008

Bachelor of Science in Physical Education

North Carolina Central University-Durham, NC

SKILLS

• Customer Service

• Mechanical Assistance and Diagnostics

• Servicing and Maintenance

• Excellent Communicator

• Automotive component understanding

• Delivery Driver/Appliance Installer

• Time management and organization

• Conflict Resolution