Service Representative Customer
Resume:
Normanda Brian
Murray, KY *****
********@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Navient - Murray, KY
August 2023 to Present
Answer phones
Assist customers with their accounts
Problem solve issues on customer accounts
Retrieve customer account information
Customer Service Representative
NexRep (Teladoc) - Portland, ME
April 2023 to Present
Take inbound calls
Assist members with their accounts
Set up telavisits with clinicians
Troubleshoot their accounts
Customer Service Representative
HGS - Jacksonville, FL
January 2022 to Present
Avis, Budget, & Payless roadside assistance. Inbound calls, remote work from home.
• Greeted customers
• Resolved customer issues
• Responsible for troubleshooting applications
• Worked in the inbound call center
Second Assistant Manager
Yankee Candle Company - Paducah, KY
March 2013 to December 2018
Put out stock
Assisted customers with purchases & questions
Operated cash register
Open/closed store
Put out displays
Made bank deposits
Ran inventory
Answered phones
Customer Service Representative
Lynx Services - Paducah, KY
January 2013 to July 2018
Filed home & auto ins claims
• Managed customer accounts
• Greeted customers
• Resolved customer issues
• Worked in the inbound call center
• Responded to inquiries and issues
• Responsible for troubleshooting applications
Education
Associate in Science
Daymar College - Paducah, KY
May 2009 to May 2011
High school diploma
Marshall County High School - Benton, KY
August 1987 to May 1991
Skills
• Medical Billing
• Medical Coding
• CPT Coding
• Medical Records
• ICD-9
• Transcription
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