Business Analyst It Systems
Resume:
RASHMI MUKHERJEE
Senior Business Analyst
(**+ years of IT experience as BA, Apps Admin & DBA roles)
**********@*****.***
https://www.linkedin.com/in/rashmi-mukherjee-b0542a167/
Mumbai
As Sr. Business Analyst in Hexaware Technologies play a crucial role in supporting Core HR and Financial IT systems. Responsible for analysing and resolving complex IT issues, implementing IT solutions and providing technical support to ensure smooth operation of IT systems. Expertise in IT Infrastructure, system administration, troubleshooting in driving efficiency and productivity within organization.
Apr-19 to Present Sr. Business Analyst, Hexaware Technologies, Mumbai
(Project- Symphony Core HR Implementation) -Ernst & Young
Migrating applications for Integration projects from Peoplesoft to SAP SuccessFactors.
Hands on experience in SQL Server to query backend data for troubleshooting, Data Mapping and Middleware changes.
Worked on HANA/DI projects, Config changes to SuccessFactors, Business Logic changes in downstreams and other supported systems for Recruiting, Learning and Reports.
Interact with internal Stakeholders to deep dive into outlier events. Communicate complex analysis and insights to Business Stakeholders and Business Leaders, both verbally and documentation.
Gather, Develop, Coordinate and Maintain business requirements for various projects and systems from initial phase to final implementation assuring timelines are met, troubleshoot issues, maintain project status reports and tracking.
Creation of BRD’s, FSD’s, User Stories, test cases, processes and issues etc to facilitate knowledge sharing across the teams.
Experience of working in Agile Methodologies and Tools. Ability to work under pressure and manage tight deadlines.
Mentor and support junior Business Analyst, fostering their growth and development.
Collaborate with Cross-Functional teams to analyse the IT systems, identify the opportunities for improvement and drive innovative solutions.
Conduct in depth IT assessments, risk analysis and recommend strategies to mitigate vulnerabilities.
Accomplishments:
Received Symphony Star performer within 1 year of joining the EY account.
Received appreciation for coordinating among various groups for Critical projects and completed within stipulated timelines.
Received appreciation as Outstanding performer for deploying the project (CAT/CN).
Skills:
SQL and Databases
Service-Now ticketing system
Microsoft Office Suite
Change Management
Project Management
Business Planning
Agile Methodologies
Data Gathering and Analysis
Data Analysis
Share-point
May-17 to Nov-18 Sr. Consultant (BA), Capgemini, Mumbai
(Project- Group IT delivery)
Received appreciation/nominated in wall of fame for CQL (Capgemini Query League) quiz competition along with related activities. Quiz was organized by Quality team as part of iSprint event.
Inhouse project, coordinated with business groups within Global/In-house teams. Handled applications (14 appl.) as Appspoc.
Received quarter of employee reward for working on CVE (Client Visit Experience) enhancements.
July-15 to Apr-17 Apps Admin, GE Healthcare, Bengaluru
(Project- Global Application Management Support)
Worked as Apps Admin for managing GE applications related to Warehouse Printer, Scanners and Logo’s. Also managed GE main databases GLPROD(Finances) and BIOPROD(Life Science).
Resolved tickets related to Managed users and assign roles, provide grants, SSO login, Performance & Memory issues.
Managed work flow notifications mailer services bounce or configure listener for stuck events.
Won award for “Above and Beyond” support for best team in Quarter (Q-1).
July-11 to July-15 IT Analyst (DBA), TCS, Bengaluru
(Project- Managed Services, CISCO)
Managed numerous Oracle Databases for Dev, Test, UAT and Prod. Being on Backend or Frontend issues.
Troubleshoot applications R12 issues with Forms/Apache/Concurrent Programs.
Applied RDBMS patches (OPatch) and Adpatch related tasks.
Handled tasks for web-logic – Created data source, Connection strings, Bounce Services, & Troubleshoot of web services.
Education Master of Computer Application (MCA), RGTU (2011)
Bachelor of Science – Govt. Model Science College, RGPV (2008)
Languages English-Fluent, Hindi-Fluent, Bangla-Fluent
Certifications Business Analyst to Business Consultant 2.0 (BA2BC).
Soft Skills Proficient in MS Word, MS Excel & MS PowerPoint
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Work Experience:
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