Kaiser Permanente Human Resources

OBJECTIVE

Seeking a career in an established and successful company that provides compensation based upon performance and also rewards integrity and loyalty in return, while utilizing strong communication, organizational, and problem-solving skills.

WORK EXPERIENCE

Kaiser Permanente, Rockville MD (06/19/2022-present)

Physician Service Supervisor

The Physician Services Supervisor oversees the licensure and hospital privileging processes for physicians, through the supervision of physician services staff and the use of a web-based credentialing system.

Kaiser Permanente, Rockville MD (09/27/2020-06/19/2022)

Lead Physician Service Program Analyst

Serves as an internal lead and subject matter expert for new and existing Mid Atlantic Permanente Medical Group physicians in support of MAPMG’s tri-jurisdictional licensing and privileging requirements and oversees the licensure and hospital privileging processes for physicians.

Kaiser Permanente, Rockville MD (08/04/2019-09/27/2020)

Physician Services Program Analyst

Provide concierge level service to MAPMG physicians for required licensure and hospital privileging process through a seamless experience including but not limited to anticipating and addressing needs and providing resolution in a timely and effective manner

Utilize the web-based system for tracking required licensure and hospital privileging to ensure new applications and renewals are submitted and completed in a timely fashion

Adhere to established procedures that ensure license and hospital privileging applications are accurately and properly completed, verified, and uploaded to the web-based system

Work closely with Kaiser Permanente of the Mid-Atlantic States Credentialing Department to support the timely credentialing of new and existing MAPMG physicians

Work closely with hospitals to support the timely hospital privileging of new and existing MAPMG physicians

Prepare and analyze on-going reports from web-based system to keep stakeholders apprised of progress

Kaiser Permanente, Rockville MD (07/23/2017-08/04/2019)

Human Resources Specialist

Managed and administer CAQH application, physician locums, staff orientations.

Generated and controlled Data Management Reporting for physicians and staff.

Recorded and managed physician compliance and ongoing medical licenses.

Kaiser Permanente, Rockville, MD (05/01/2015-07/23/2017)

Human Resources Administrator

Provide day to day administration support (i.e. extracting reports, data entry, research).

Create, update, edit, maintain badges, pagers, abstracts, vital signs, hospital privileges E-verify, background screening, Lotus Notes.

Manage & update security access for ID Badges, LMS Dimension for terminated employees.

Monitor, replace & deactivate pagers and badges.

Generate expense reports for potential Kaiser Physicians.

Managed typing & excel testing for potential Kaiser Physicians.

Tracked and submitted CME’s.

Create and track employee ID Numbers.

Create benefits letter for new hire and term employees.

Assist with new hire, quarterly orientations, submit weekly report to VA for all new hires.

Review and upload term new/rehires, status changes for employees to Image Silo.

Track drug screening & loan documents for new employees.

Entering/updating licenses in Halogen, update Performance Appraisal/Evaluation in Halogen.

Liaison to web developer on any updates on the website relating to HR Department.

Compile and send out weekly, and monthly reports to MAPMG Leadership.

Sparks, Rockville, MD (02/13-05/15)

Program Manager/Assistant

Recorded and compiled minutes of meetings.

Conducted internet research on companies and assign the industry the companies fall into, their revenue and other demographic information.

Created presentations, graphs, tables, charts, and memos.

Extracted information from an internal system and import the information into an e-mail marketing program in order to send out marketing e-mails.

Filed unemployment claims via fax, email, and/or mail.

Processed verification of employment via fax, email, and/or mail.

Configured laptops this includes loading software, changing settings, entering user ids and passwords, and encrypting data.

Office Team, Greenbelt, MD (11/12-09/13)

Human Resources Generalist

Oversaw the daily operations at a single workplace location.

Processed payroll (time and attendance), billing, accounts receivables, accounts payables, and month-end close activities.

Prepared contract proposals as well as general administrative support including handling mail & phones, ordering supplies and assisting in the on-boarding of new team members.

Daily administration of all benefit programs for Chaney Enterprises and affiliates, this includes but is not limited to promoting and administering the group medical, life insurance, disability, FSA and 401(K) plan, wellness program and special benefits programs.

Worked closely with plan administrators, trustees, record keepers and auditors to design and prepare program information and to ensure ongoing communication of benefits.

Processed all additions, terminations and changes on all benefits plans.

Coordinated open enrollment benefits meetings and perform new hire benefits orientations.

Administered FMLA and other leave of absences in accordance with federal and state laws and company Policy.

Keany Produce Company, Landover, MD (05/09-07/12)

Benefits Administrator

Developed open enrollment material and the completion and accuracy of open enrollment.

Distributed documents (e.g. open enrollment packets, new/change forms, fringe benefit packages, flyers, COBRA, FMLA and retirement forms, etc.) For the purpose of providing information and proof of insurance coverage/s.

Assisted personnel, beneficiaries and/or insurance providers for the purpose of verifying eligibility, conveying information and processing claims.

Maintained a wide variety of benefit information (e.g. provider contracts, claim files, employee records, etc.) for the purpose of purpose of providing an up-to-date reference and audit trail.

Reconciled, & processed enrollment forms and billings to employee records (e.g. COBRA, retirement, health, FMLA, etc.) for the purpose of ensuring accurate eligibility and payment information and complying with contract provisions.

Researched discrepancies between employee, payroll, benefit provider/s, and government agencies for the purpose of ensuring accuracy of records and maximizing eligible payments.

Resolved conflicts with benefit providers for the purpose of verifying eligibility, conveying information and processing claims.

Processed payroll.

Keany Produce Company, Landover, MD (08/07–06/08)

Systems Inventory Control Clerk

Reconciled inventory counts between the physical, system & end of month.

Ran reports to identify & resolve inventory problems.

Allocated sales, products transfers & inventory adjustments.

Coordinated with IT to migrate any problems caused from inventory & purchasing.

Calculated & posted inventory.

Prince George’s County Public Schools, Upper Marlboro, MD (04/07–08/07)

Human Resource/Support Personnel

Assisted with recruitment activities, and on-boarding process of new hires (Scheduling interviews, new hire packets, entering & retrieving applications/resumes in database).

Checked forms, reports and other materials for completeness and accuracy to prevent discrepancies.

Maintained statistical records as well as performed general office related assignments.

Assisted with new hire orientation, verification of employment for current & terminated employees.

Smithfield Packing, Landover, MD (11/04–03/07)

Storeroom Supervisor/Purchasing Agent/Cost Accountant

Selected by company for ongoing TabWare training/implementation.

Managed TabWare to control over $500K of parts inventory.

Convinced Smithfield to create a leaner inventory; returned excess inventory back to manufacturers for over $15,000 in credit.

Millions of dollars of product ran through our plant; my department was responsible for having parts ready immediately.

Responsible for generating and analyzing daily, weekly and monthly sales reports.

Handled corporate accounts reconciliation—given monetary responsibilities.

Documented/reported statistical findings.

Used Accu-Sort, Nistevo, & CARS to prepare/invoice interplant loads.

Learned software applications and flow of business quickly.

Selected to be “super-user” of SAP (replaced Accsort, Nistevo, CARS).

Received SAP training two weeks a month for six months and helped implement SAP and trained others to use it. Once department was proficient in SAP, was promoted to next level.

EDUCATION

Master of Science in Information System, concentration in Computer Forensic Management

Strayer University, DC Campus

June 29, 2024.

B. S. Computer Information Systems – Delaware State University, Dover, DE

May 2000.

TECHNICAL

HTML, SAP, Accu-Sort, Linux, MatLab, Nistevo, CARS, TabWare, Microsoft Office, Great Plains, ADP, Paramount, Dreamweaver, Pro Data & Survey Monkey, Visual Cactus, Ultipro, Tableau, Outlook, Modio.

ADDITIONAL

●Self-motivated and reliable

Extremely proficient in Microsoft Office, PowerPoint, Excel spreadsheets.

Highly skilled in building relationships with internal and external customers and problem solving.

Able to maintain a professional demeanor while being discrete, trustworthy and ethical.

Strong customer service, organizational, communication, interpersonal skills and very detailed oriented.

Able to maintain good relationships with co-workers, clients and management.

Experienced in coordinating multiple projects simultaneously in a fast-paced environment.

Contact this candidate