Team Leader Help Desk

G ARUNDATHI

Phone: +91-829******* Email: *********.*@*****.***

OBJECTIVE

To achieve a challenging position, where my knowledge and problem-solving skills can be utilized to benefit the Organization as well as to increase and enhance my knowledge. PROFILE SUMMARY

• Hathway Cable & Datacom Ltd., Hyderabad as Assistant Team Leader for Gross Churn

(Billing & collection).

• Abilities of handling quality service operations, organizing process strategies.

• Highly energetic with a keenness for learning and resourcefully applying new knowledge.

PROFESSIONAL EXPERIENCE

Team leader – Gross Churn & Retention (Billing & Collection) Hathway Cable & Datacom Ltd- Hyderabad Jun'18 – April'21 Roles & Responsibilities

Handling Day wise Retention to meet the target.

Handling the recovery collection from the customers has churned out or else will collect the devices.

MIS update of daily Retentions & collections against the target.

Handling entire gamut of tasks involved in of services for smooth & complaint free operations as well as ensuring compliance with requirements. Sr. Executive - Tatasky DTH Process

Tata Business Support Service- Hyderabad July'15 – Dec'17 Roles & Responsibilities

Maintenance of Dealer Help Desk

Adherence as per TAT on activations < 4 hours.

Handling the walk-in customers and giving resolution (Service Related / Recovery Walkin’s).

Generating MIS report on activations & Day Wise collection reports.

Handling the escalation mails.

Handling entire gamut of tasks involved in of services for smooth & complaint free operations as well as ensuring compliance with requirements.

Following the process/procedure of ISP & ensured compliance to rules & regulations of the ISP including notifications.

Customer Care executive -Dish TV DTH Process

Digicall - Hyderabad Aprl ‘14 – jun’15

Job Role, Responsibilities

Handling Escalations calls.

Generating TEAM performance report.

Outbound Process(Dish DTH Services)

Solving the Technical problems and support to the customer issues.

Documenting any major problems customers are facing with the products in large numbers & reporting it to the concerned department.

Training SME the new employees in the Flores support division.

Auditing the calibration calls and escalation calls. Achievements

Offered “League of Extraordinary” for the period of Jan’16 as a recognition for outstanding performance & extraordinary contribution to the process.

Offered “Excellence in PERFORMANCE” as a recognition for outstanding performance & extraordinary contribution to the company.

SCHOLASTIC CREDENTIALS

• Graduate in B.tech (IT) BITS from JNT University, Ananatapur.

• Intermediate M.p.c. From ZPHS,Board of Intermediate Education, A.P.

• Secondary school education from ZPHS From Holagunda,A.P. PERSONAL DETAILS

Name : G Arundathi

Date of Birth : 16-05-1992

Father’s Name : G Prahallada

Marital status : Unmarried

Languages Known : Hindi, Telugu,Kannada & English

Hobbies : Interesting in learning new things & implantation of new strategies.

I hereby declare that the particulars given above are true and correct to the best of my Knowledge.

Date:

(G Arundathi)

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