Administrative Assistant Technical Support
Resume:
Syed Asad Ali Shah
*********@***********.***.**
Momin Town, Dalazak Road, Peshawar, Pakistan, 25000 PROFESSIONAL SUMMARY
As a dedicated IT Professional with a robust background in network management, and technical support. My expertise encompasses:
Configuring and maintaining Windows server and clients.
Configuring and managing network devices including routers, switches, and other network devices.
Diagnosing and resolving network issues and providing comprehensive technical support to end-users.
Keeping record of equipment and network configurations and changes.
Managing incoming and outgoing correspondence (e.g., emails, phone calls, mail).
Handling office tasks, such as filing, scanning, copying, and organizing documents.
Maintaining office supplies inventory and placing orders as needed.
Entering data into databases or spreadsheets accurately and promptly.
Maintaining and updating records, reports, and databases. WORK EXPERIENCE
Assistant Computer Programmer Dec 2015 - Present
University of Engineering & Technology • Peshawar, Pakistan Responsible for following duties
After each Semester Updating Electrical Department students courses on CMS portal.
After each Semester Electrical Department students Result Upload on Transcript.
Prepare hard copy of uploaded result for record.
As an Assistant Superintendent performing examiner duties
Verifying and updating CGPA of Graduate students of all campuses of UET Peshawar on CMS portal.
Finalize transcript and degree list of graduate students for printing.
ETEA ID to Registration conversion of new students of all UET campuses.
New students picture uploading on CMS portal.
IT Support Engineer Jun 2011 - Dec 2015
FATA Secretariat • Peshawar, Pakistan
Provided technical assistance and support to users experiencing issues with computer hardware, software, peripherals, and networks.
This involves troubleshooting problems, diagnosing errors, and resolving issues in a timely manner to minimize downtime.
Responded to user inquiries and service requests via phone, email.
Administrative Support:
o Managed incoming and outgoing correspondence (e.g., emails, phone calls, mail). o Handled office tasks, such as filing, scanning, copying, and organizing documents. o Maintained office supplies inventory and placing orders as needed. o Entered data into databases or spreadsheets accurately and promptly. o Maintained and updated records, reports, and databases. Assistant Administrator Network Jun 2005 - Jul 2010 University of Engineering & Technology • Peshawar, Pakistan
Assisted and monitored the performance and availability of the organization’s network infrastructure, including switches, routers, firewalls, and wireless access points. Identified and resolved network issues to ensure optimal performance and uptime.
Provided support to end-users and IT staff in diagnosing and troubleshooting network connectivity issues, performance problems, and security incidents. Analyzing network traffic and logs to identify the root cause of issues and implement solutions.
Assisted in documenting network configurations, diagrams, and procedures for future reference and troubleshooting.
Maintained accurate records of network equipment, configurations, and changes to facilitate efficient management and troubleshooting. Network Incharge / Staff Trainer Dec 2004 - May 2005 Governor’s Secretariat (FATA) • Peshawar, Pakistan
Configured and maintained network setup for FATA Secretariat, Peshawar and its remote offices situated in different Agencies.
As a Staff Trainer, I was passionate about sharing my knowledge and expertise with team members. I developed and delivered comprehensive training programs on network technologies and operational procedures. Assisted office users with technical issues such as software installations, network connectivity problems, printing errors, and hardware malfunctions.
Computer Lab Administrator Sep 2001 - Dec 2004
Greenwich University• Peshawar, Pakistan
My responsibilities include overseeing the setup and maintenance of computer hardware, software installations, and network connectivity to facilitate efficient lab operations.
provided timely technical support to users, resolving hardware and software issues promptly to minimize disruptions.
EDUCATION
Master of Science in Information Technology (MS-IT) 2009 - 2011 Institute of Management Sciences • Peshawar
MS-IT is 18 years degree Program.
Studied IT related courses, Specialization in Computer Networking.
Got 1st division with 3.00CGPA out of 4.00CPA.
Master in Information Technology (MIT) 2001 - 2003 Greenwich University • Karachi, Pakistan
MIT is 16 years Program
Studied IT related courses.
Got 1st division with 3.19CGPA out of 4.00CPA
BSc in Computer Science & Double Maths 1999 - 2000 Govt Superior Science College • Peshawar
BSc in Computer Science & Double Maths is 14 years degree
Major courses were Computer Science and Maths
Got 2nd division with 313 Marks out of 550 Marks. FSc (Pre Engineering) 1995 - 1997
Government College Peshawar • Peshawar
FSc is 12 years education.
Major courses were Maths, Physics and Chemistry.
Got 1st division with 731 Marks out of 1100 Marks. Matric 1995 - 1996
Govt No 1 School Peshawar Cantt • Peshawar
Matric is 10 years education.
Major Subjects were Maths, Physics, and Chemistry.
Got 1st division with 581 Marks out of 850 Marks. PERSONAL INFORMATION
Father’s Name: Syed Sardar Ali Shah
DOB: 03.01.1979
Marital Status: Married
CNIC: 17301-1431741-9
Domicile: Peshawar (KPK)
PROFESSIONAL CREDENTIALS
CCNA Certificate by CISCO, Module Introduction to Networks (ITN) AWARDS AND HONOURS
Scholarship 2009
Got 3rd position in entry level test for MS-IT admission and awarded 2nd semester full Fee waiver as Scholarship from Institute of Management Sciences.
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