Cdl-A Driver Call Center

****Guilderland Avenue

Schenectady, New York ****6

Phone 518-***-****

Gregory James Harvey, CPC

Education:

Maria College – 700 New Scotland Ave, Albany, NY

Physical Therapist Assistant Program 8/94-12/96

The Devry Institute of Technology – 1350 Alum Creek Drive, Columbus OH

Computer Science 10/83-10/84

Experience:

Schneider National

April 2023 - present

CDL- A Driver for dedicated account of Tractor Supply. Training Engineer for new hires

Charter Communications, Albany, NY

August 2016 – January 2023

8/26/16 – 11/1/17- Inbound Sales

11/1/17 – 8/1/19 – Direct Sales Representative

8/1/19 – 3/1/22 – Direct Sales Supervisor

3/1/22 – 1/28/23 – Enterprise Account Manager

July 2015 – August 2016 Capital Care Medical Group, Albany, NY

Medical Coder

Review EHR and assign appropriate ICD10 and CPT code as appropriate. Perform monthly focused reviews for assigned providers monthly and report findings to the office. Answer and review inquires from outside departments regarding coding and billing.

November 2012 – July 2015 Ellis Medicine, Schenectady, NY

Data Quality Technician

Coding and billing for surgical, emergency room and inpatient charges to appropriate insurance companies for patients who receive care from Ellis Hospital

November 2006 – November 2012 Albany Medical Center, Albany, NY

Data Quality Specialist

Coding and billing for anesthesia charges to appropriate insurance companies for patients who receive care from the hospital anesthesiologists.

March 2006 – November 2006 Albany Medical Center Physician Billing Albany, NY

Accounts Receivable Specialist

Duties, follow-up on outstanding accounts due to the hospital for professional services rendered to patients. Done via phone, Internet and correspondence.

September 2005 – February 2006 Computer Sciences Corporation Rennselaer, NY

Supervisor Medicare Part D Call Center

Duties included hiring 110 call center representatives. Including establishing payroll accounts, system access, building access and seating. Writing phone scripts, responding to enrollees escalated issues, facilitating weekly meetings with other Supervisors and call center staff.

October 1999 – July 2005 MVP Health Plan Schenectady, New York

ASO Claims Supervisor

Supervise team of 13 examiners. These examiners process claims for both national and local self funded accounts. Meet and maintain performance guarantees. Meet with Senior Management monthly. Report analysis and issue resolution. Examiner reviews and corrective action. Presentations to prospective clients. Ensure MVP mission statement is supported at all times. Auditing review and preparation.

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