Manager

Leslie Jones

Credit Specialist

Dallas, TX *****

*******.*****@*****.*** - 972-***-****

Seeking to obtain a position with a company in search of an energetic, confident individual whose leadership and managerial skills is an asset to the company's continuous growth. Authorized to work in the US for any employer

WORK EXPERIENCE

Package Stower

Amazon Fulfillment Services, Inc. - Haslet, TX - May 2015 to July 2016 Scan, load packages to automated bins

Bring pallets from floor to Stower area

Credit Specialist

NMGroup, Inc - Dallas, TX - June 2011 to September 2014 Increase Guideline on all Private Label Cards

* Obtain Income and Homeownership

* Review Credit Bureau for Red flags and inconsistencies

* Process requests for Credit Bureau Clearances

* Ensure criteria met all standards for processing of new accounts

* Set up Equal Payment Plans within Revolving accounts

* Received payments on accounts

* Credit late fees and finance charges

Customer Care Advocate

CVS Caremark - Richardson, TX - December 2008 to March 2011 Responsibilities included educating members on their current prescription plans

* Offering the most cost effective alternatives

* Ensuring an overall great customer/business relationship with one call resolution

* Completed daily reports for intra-company departments, to resolve client request/complaints Senior Support Specialist/Trainer

Stream International - Richardson, TX - June 2006 to November 2008 Product Trainer for H& R Block Online and Software Digital Tax Products.

* Resolve issues concerning Online and Software Clients.

* Access and correct problems that arise within customer's individual accounts

* Utilize technical knowledge to support consumers with online product.

* Resolve escalations from first line representatives quickly to afford excellence in customer experience

* Recursive Trainer for company practices; and product knowledge Manager

Dial America Marketing - Richardson, TX - July 1997 to June 2006 Ensure expectations were met for service levels

* Daily planned for scheduled hours per contracted client

* Managed Team Leads and mentor/coach 50 customer service associates

* Utilized communication skills to educate associates on importance of work ethic

* Monitor associates adherence to ensure compliance Coaching and developing of individual team members for advancement.

* Provided performance reviews on a quarterly basis. EDUCATION

Bachelor's in Accounting

Ashford University - IA

2015

CERTIFICATIONS

PTIN

November 2015 to November 2016

Federal tax identification number to

Prepare Federal and State Taxes for Business and Individuals

Contact this candidate