Customer Service Data Entry
Resume:
Sogand Robatian
Orange County, CA 510-***-****
E-mail: **********@*****.***
OBJECTIVE
To leverage my accuracy in data entry, strong organizational capabilities, and clear communication skills in a collaborative environment. My goal is to support the company’s data management needs while fostering effective teamwork across departments.
QUALIFICATIONS
Detail-oriented and bilingual professional with a strong background in customer service and team collaboration. Highly proficient in managing client relationships, scheduling, and implementing organized systems to enhance efficiency. Skilled in delivering exceptional hair and makeup services, staying up to date with the latest trends and techniques. Equipped with excellent communication and problem-solving abilities, with experience in training and mentoring team members. Adaptable and quick to learn new processes, ensuring smooth integration into diverse roles. Proficient in UI/UX Design, including wireframing, prototyping, user research, and applying design principles. Adept in software tools such as Figma, Microsoft Word, and PowerPoint, using these tools to boost productivity, streamline workflows, and enhance visual design. Additional strengths in visual design, user flow creation, and cross-functional team collaboration.
WORK EXPERIENCE
Self-Employed Hair and Makeup Artist 01/2020 - present
Efficiently developed and maintained a booking system to manage client appointments, ensuring timely communication and enhancing customer satisfaction. Managed business finances by budgeting for expenses and saving for future investments, while delivering personalized consultations and top-quality hair cutting, coloring, and makeup services that consistently received positive feedback. Designed and maintained a professional website and social media presence to promote services and engage clients. Additionally, collaborated with coworkers to solve problems, improve team dynamics, and provide ongoing support when needed.
Illusion Unlimited, Mission Viejo, CA 05/2018 - 01/2020
Hair stylist and Make-up artist/part-time manager
In my role as a Hair Stylist and Makeup Artist, I provided exceptional commission-based services for salon clients, focusing on building strong relationships through outstanding customer service. I actively participated in various onsite and offsite training sessions to stay current with the latest techniques. Collaborating with fellow stylists, I assisted with services to enhance team performance. Additionally, I supported the salon owner by managing scheduling, answering phone calls, and helping clients book appointments with their preferred stylists. My responsibilities also included managing product sales, organizing inventory, and collecting rent from coworkers, ensuring smooth salon operations.
Hair International, Palo Alto, CA 11/2016 - 04/2018
Hair Stylist
As a Hair Stylist, I provided exceptional hair services and outstanding customer service, focusing on building long-term relationships with clients to encourage repeat business. I actively collaborated with coworkers to foster a team-oriented environment and assisted in various hairstyling tasks. By staying up to date with current trends, I developed innovative hairstyling techniques that enhanced client satisfaction. Additionally, I was responsible for training new hairstylists, sharing my knowledge and skills to support their professional development.
Macy’s, Santa Clara, CA 08/2014 - 10/2016
Sales Associate
In my role as a Sales Associate, I delivered outstanding customer service while consistently meeting and exceeding sales goals. I ensured that all customer needs were fulfilled by actively engaging with clients, providing tailored assistance, and efficiently checking out customers using the sales system. My commitment to creating a positive shopping experience contributed to increased customer satisfaction and loyalty.
EDUCATION & CERTIFICATES
Google UI/UX Design Program – Coursera
Completed 5 courses, earning certificates in each, focusing on user experience and interface design fundamentals, prototyping, and user research.
Hollywood Makeup Studio - Hairstyling Certificate (July 2017)
San Jose City College - Cosmetology Certificate (Aug 2016)
Bachelor of Science in Sports Engineering, Azad University, Tehran IRAN (May 2013)
REFERENCES
Available upon request.
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