Customer Service Representative

LAURA PEREZ

***** ********* ******* *********, *****

346-***-**** *********@*****.***

OBJECTIVE

Obtain a position as a customer service representative with a company that allows for the application of strong organizational, communication and customer retention skills when interacting with clients and providing them with the level of support they expect.

EXPERIENCE

Walmart

Deli Clerk April 2019 - Jan 2020

Customer service, food prep/handling

Stocking produce area, condensing and organizing the shelves, removing clutter or misplaced merchandise.

Open/close department duties, sanitize equipment, inspect all sell by dates, discard any expiring produce.

Meal prep for salad bar, party tray orders, turn on fryers/oven, refer to cooking schedule. Portion cooking upon shift, document times and temperatures of all food prepared in warm boxes, monitoring times food went out and meeting the menu schedule deadlines.

Spectracell Laboratories

Administrative Assistant Oct 2018 - May 2019

Office duties such as storing and filing documents, fax and copying machine, shredding. Answering phone. Organize lab, restock equipment for department, order supplies, make department schedule

Approval, reject, release test results to clients

Inspect samples received for proper packaging, temperatures, verifying patient requisition matches samples received, document packaging, rack specimen samples with their paperwork

Gather department requisition forms and their samples

Data entry

Create spreadsheets for clients and labs in network. Email daily report of rejected samples, as well as build two separate spreadsheets one for whole lab and my specific department. Pack and ship samples with spreadsheet for separate clinic, file my paperwork with lab technicians and label their findings for client to be released.

Storing excess samples, removing expiring samples, storing and shredding files.

Cracker Barrel

Retail Associate Sep 2018 - March 2019

Cash handling, transactions, closing meal tickets, cash out wait staff

Documenting store sales by the hour and end of day sales amount

Stocking, building themes as seen in catalog for new products

Damaging merchandise, returns, exchanges

Cefco Convenient Store

Cashier Sep 2017 – March 2018

Cash handling, exchanges, lottery, counting cigarette and scratch off inventory

Stocking merchandise

Maintaining store cleanliness

Keeping record of food times, and Damaging food items not sold. Making fresh coffee and tea

TABC and Food Handlers certification

Overnight duties such as in depth cleaning

EDUCATION

Florida Career College – Medical Assistant Program

Lonestar Community College – Basic Studies

Cypress Falls High school – General Studies

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