Customer Service Representative
Resume:
Dawn Smith
Customer Service
San Antonio, TX ****8
***************@*****.***
Work Experience
Customer Service Representative
Humana Your Home Advantage - San Antonio, TX
June 2020 to Present
Helping get in contact with telenurse and also helping customers with going over their healthcare insurance.
Housekeeper
OU Medical Center Oklahoma City - Oklahoma City, OK August 2017 to April 2019
• Cleaned and organized restrooms, hallways, offices and stairwells
• Disinfected (area or item rooms bathrooms counters equipment)
• Removed waste daily
• Prepared linens
• Kept rooms stocked
• Served (meal breakfast lunch dinner)
• Cleaned windows
• Trained new hires
Customer Service Representative/Call Center
West Corporation - San Antonio, TX
April 2009 to September 2017
• Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Update customer information in the customer service database during and after each call Customer Service
Wells Fargo - San Antonio, TX
September 2014 to March 2015
Performs data entry and other tasks required for the administration and processing of on line banking transactions and set up of new accounts.
Education
San Antonio College in Psychology
San Antonio College - San Antonio, TX
January 2003 to June 2004
Some college
High school diploma or GED
Skills
• Call Center
• CSR
• Customer Care
• Customer Service
• Microsoft Office
• Data entry
Contact this candidate