Computer Technician Systems
Resume:
RICKEY M. BOSTON
************@*****.*** 732-***-**** Bayville, N.J. 08721
Summary
Objective: Well knowledgeable Computer Technician seeking a position in a challenging work environment where technical skills, strong communication skills, as well as good knowledge of technical terms and interpretation can be put to use. With a high degree of readiness to respond to and resolve computer system problems and furnish technical assistance with VOIP system maintenance.
Experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Skilled at working alone to investigate and fix problems. Accomplished Computer Technician with over 10 years of information technology support experience. Tech-savvy professional well-versed in installing and configuring computer systems, diagnosing hardware and software defects and supporting new application roll-outs. Committed to providing efficient, high-quality support. Skills
• knowledgeable experience with windows and Apple
operating systems
• Network security
• Software repair
• CompTIA A+ Certified
• Installations
• Debugging
• Reimaging
• Application installations
• Troubleshooting and diagnostics
• Technical troubleshooting
• Hardware configuration
• Software upgrades
• LAN/WAN
• Hardware diagnostics
• Windows Apple
• Computer maintenance
• Hardware upgrades
• Customer support needs assessment
• Equipment repair
• Service desk support
Experience
RDL Consultants Inc Tampa, FL
Remote Desktop Support
01/2015 - Current
• Created desk images for Microsoft operating systems
• Installed software updates and vulnerability patches on servers to prevent possible threats from penetrating networks.
• Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
• Observed system functioning and entered commands to test different areas of operations.
• Reviewed current hardware and software configurations and recommended modifications to increase system speed.
• Updated software versions with patches and new installations to close security loopholes and protect users.
• Configured new employee work stations consisting of hardware, software and peripheral devices.
• Removed malware and viruses from laptops and desktop systems using specialized software.
• Disassembled computer systems to troubleshoot and resolve issues. Created with
PDFBear.com
• Documented repair processes and helped streamline procedures for future technical support actions.
• Provided senior technical support to both in-house staff and user departments for network applications.
• Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
• Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
• Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
• Performed maintenance on desktop computers daily.
• Answered user questions about computer and Software use.
• Troubleshot desktop and notebook issues with clients and employees.
• Oversaw daily performance of computer use and maintenance.
• Assessed the network to determine appropriate solution to fix the problem. MCS Professional Services East New
York, NY
Computer Technician
04/2014- 01/2015
• Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, Identified and removed computer viruses and malware and provided Hardware repairs.
Millennium Technologies Randolph, NJ
Computer Technician
02/2013 - 04/2014
• Computer repair, Maintenance, Networking, Security, Configuration. McKesson Somerset, N.J.
Computer Technician
01/2010 - 01/2013
• Computer repair, System Recovery, Configuration, of, Routers, Switches, Networking, Security.
Education and Training
ANTHEM INSTITUTE North Brunswick, NJ
Diploma in Computer Network Security
06/2010
References
References furnished upon request
Created with
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