Quality Engineer Assurance

Dawn Johnson

**** ******* ****** ** • Alpharetta, GA • United States • 770-***-**** • ************@*****.*** • https://www.linkedin.com/in/dawn-johnson-baa8b28

SUMMARY OF QUALIFICATIONS

With over 15 years of progressive advancement in quality assurance, serving as a Senior Quality Engineer, I excel in guiding junior analysts to enhance product quality. My expertise lies in technical issue resolution, clear defect reporting, and collaborating with support teams for seamless bug resolution. Skilled in technical and Design Documentation, Software and Systems Testing, and Application Support, I bring a comprehensive skill set to the table. Notable achievements include a Lean Six Sigma Green Belt Certification, coordinating a 30% reduction in testing time, and training over 30 employees on new software features, resulting in an 80% adoption rate increase.

SKILLS

Documentation: Technical Writing, Design Documentation, Technical Documentation

Testing: Software Testing, Systems Testing, Testing Procedures, Test Case Creation

Support: Application Support

Documentation/Project Management: Confluence

Project Management/Issue Tracking: Jira, Defect Reporting, Bug Reproduction

Database Management: SQL

Healthcare Information Technology: HL7

Markup Language: XML

Certifications: Lean Six Sigma Green Belt

PROFESSIONAL EXPERIENCE

Experian Health

Senior QA Analyst

Murfreesboro, TN

10/2020 - 03/2024

Led the development and execution of comprehensive test plans and scenarios, resulting in a 10% reduction in post-release defects.

Implemented innovative testing methodologies, leading to a 20% increase in test coverage and a 10% reinforcement in overall product quality.

Led cross-functional teams in collaborative efforts to prioritize test cases, resulting in a 30% reduction in testing time.

Mentored junior QA team members, fostering skill development, and improving team productivity.

NCR

QA Engineer

Atlanta, GA

01/2020 - 03/2020

Contributed hardware setup for test environments, encompassing Windows PC, POS terminals, printers, fuel pumps, fuel controllers, pin pads, and networking infrastructure.

Collaborated with team members to execute test plans, resulting in a 20% reduction in installation errors.

Conducted thorough evaluations of test results, leading to the creation of comprehensive test reports.

Cisco

Quality Engineer

Alpharetta, GA

01/2014 - 08/2019

Identified and mitigated multiple security vulnerabilities through regular system scans, resulting in a 20% decrease in potential security breaches.

Successfully achieved the Lean Six Sigma Green Belt certification, applying diverse methodologies to optimize cyber security processes and streamline efficiency.

Delivered security reports and recommendations to leadership, influencing strategic decisions regarding cyber security infrastructure.

Conducted in-depth analysis of network traffic and system logs to identify and mitigate security vulnerabilities, helping the reduction in potential security breaches.

Skylight Financial/Netspend

QA Engineer

Atlanta, GA

07/2013 - 12/2013

Produced, refined, and optimized XML files sourced from development, reducing processing time by 25%.

Achieved a 40% reduction in client issue resolution time, resulting in a significant improvement in client satisfaction.

Ensured accurate payroll tax submissions, mitigating risk of penalties and fines.

Brightree

QA Engineer

Lawrenceville, GA

07/2011 - 07/2013

Played a pivotal role in successfully integrating a pharmacy software solution with Brightree's DME systems, facilitating seamless workflow and enhancing overall efficiency. Additionally, facilitated the implementation of new pharmacy functionality within the company’s existing DME software.

Relay Health

QA Engineer/SME

Atlanta, GA

06/2006 - 07/2011

Served as the primary Pharmacy Software Subject Matter Expert, providing guidance and insights to cross-functional teams.

Led training initiatives to ensure proficiency in utilizing the latest pharmacy software functionalities, leveraging extensive subject matter expertise to deliver effective and engaging training sessions.

Acted as the go-to resource for all inquires related to pharmacy software, demonstrating deep understanding and proficiency in the field.

Successfully trained over 100 employees on new pharmacy software features, resulting in an 80% increase in adoption rates within the organization.

Cardinal Health

QA Engineer/SME

Columbus, OH

06/1999 - 06/2001

Soley spearheaded new store installations, overseeing every aspect of the process from inception to completion.

Successfully completed 15 new store installations monthly within budget and ahead of schedule, resulting in seamless store openings and increased revenue generation.

Conducted weekly meetings and maintained constant communication with customers, fostering strong relationships and ensuring alignment on project objectives and deliverables, leading to improved customer retention and loyalty.

EDUCATION / TRAINING

Owensboro Community College

A.A.S. in Computer and Information Technologies

Owensboro, KY

08/1991 - 05/1994

RECOGNITION / ACHIEVEMENTS

Innovation Team Award - Cisco

Onboarding Rock Star - Cisco

Recipient, Presidents Club - Relay Health

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