Front Desk Customer Service

EXPERIENCE

Kensington Park Hotel

Front Desk Agent & Temporary Assistant Manager

San Francisco, CA 10/26/23 - Present

● Provide excellent customer service by answering phone inquiries, booking reservations, and responding to emails.

● Assist guests with city information and warmly welcome all visitors. Subz Education

Substitute Teacher

San Francisco, CA 03/20/23 - Present

● Teach students from preschool to high school in various subjects as needed. Closet By Design

Designer and Sales

Hayward, CA 04/14/22 - 07/14/22

● Designed customized closet solutions based on client budgets and preferences.

● Delivered measurements, blueprints, and quotes to 19 clients within the first month, generating $110,000 in sales revenue.

Uber

Driver

San Francisco, CA 09/17/18 - 12/01/2022

● Provided safe and efficient transportation for over 4,000 customers, achieving a 4.98/5-star rating.

● Built customer trust through effective navigation and excellent service. Amy Lounge

Entrepreneur

Oakland, CA 12/21/21 - 01/01/22

● Provided catering services, featuring live music, food, and drinks. Ras Dashen Restaurant

Entrepreneur

Oakland, CA 06/21/21 - 12/06/21

● Renovated an Ethiopian market into a full-service restaurant.

● Managed daily operations and ensured a safe environment for employees and customers.

● Promoted local products by featuring spices and condiments from small businesses. Millennium Tax Return

Temporary Tax Filer Assistant

Oakland, CA 12/01/19 - 03/20/21

● Reported daily tax preparations and approvals to management.

● Entered customer data into CPTS software for IRS submissions.

● Organized documents, printed checks, and prepared loan pre-approvals. Burma Superstar

Runner, Busser, Expo, Host

Oakland, CA 09/29/19 - 03/17/20

● Delivered food to tables and explained the menu to customers as a runner.

● Packaged takeout orders accurately and efficiently as an expo.

● Greeted customers and assisted with seating arrangements as a host. Cybelle's Pizza and Ice Cream

Manager and Cashier

San Francisco, CA 09/03/14 - 08/27/16

● Provided excellent service to customers and employees.

● Managed scheduling and biweekly hours for staff. Sunshine Laundromat and Cafe

Barista and Cashier

San Francisco, CA 06/21/14 - 07/12/15

● Prepared hot beverages and organized laundry for clients. VOLUNTEER EXPERIENCE

BuildOn

San Francisco, CA 08/27/12 - 05/26/13

● Assisted with environmental cleanup projects at Ocean Beach, Golden Gate Park, and Crissy Field.

San Francisco Food Bank

San Francisco, CA 08/20/13 - 05/21/14

● Separated damaged fruit to help provide clean food for over 500 people in the Bay Area. EDUCATION

San Francisco State University

Bachelor of Business Management

San Francisco, CA 08/2016 - Present

Galileo Academy of Science and Technology

High School Diploma

San Francisco, CA 08/27/12 - 05/26/16

Francisco Middle School

San Francisco, CA 08/27/10 - 05/26/12

RELEVANT SKILLS

● Microsoft Office Suite

● Teamwork

● Public Speaking

● Time Management

● Negotiation

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