Customer Service Project Management

AMAN SHARMA

PHARMACIST

972-***-**** *************@*****.*** Irving, TX

PROFESSIONAL SUMMARY

Detail-oriented PharmD degree with diverse experience in pharmacy operations, customer service, and business management. Proficient in unit-dose drug distribution, IV admixture, and customer interaction, with a track record of exceeding expectations in sales and service. Skilled in research, project management, and fostering teamwork to optimize processes and enhance organizational efficiency.

AREAS OF EXPERTISE

PROFESSIONAL SKILLS

Pharmacy Operations Management Customer Service Business Management and Optimization Project Management Team Collaboration and Leadership Research and Presentation

TECHNICAL SKILLS

Pharmacy Software Utilization Data Entry Retrieval Compounded Medication Preparation Prescription Transcription Insurance Pricing and Contracting

PROFESSIONAL EXPERIENCE

Pharmacist, CVS Roanoke, TX 07/2024– Present.

As a Pharmacist at CVS, reviewing prescriptions, organizing the pharmacy, delivering and labeling medications, and providing information and advice to patients. Ensure safe medication use, monitor patient history, and stay updated on advancements in medicine.

Provide comprehensive pharmaceutical care, ensuring optimal medication therapy management for diverse patient populations.

Counsel patients on medication usage, potential side effects, and lifestyle modifications.

Collaborate with healthcare providers to develop and implement individualized treatment plans.

Dispensed medications accurately while maintaining compliance with all federal and state regulations.

Conducted medication therapy reviews and provided drug utilization evaluations.

Trained and supervised pharmacy interns and support staff.

Increased ready when promised scripts from 76% to 94%

Increased production rate from 63% to 88%

Increased Customer satisfaction rate from surveys by 16%

Worked with pharmacy data updating excel sheets and creating formulas to identify profit margins

Performed > 500 prior authorizations for patients with insurance companies and Physicians.

Pharmacist Intern, CVS Irving, TX 11/2020– Present.

As a Pharmacist Intern at CVS, responsible for supporting pharmacists in prescription transcription, medication preparation, and customer service. Involved in initiatives like unit-dose drug distribution, insurance pricing discussions, and implementing new pharmacy programs.

Managed wide unit-dose drug distribution and IV admixture programs while overseeing data management, medication preparation, and order fulfillment.

Provided accurate assistance to pharmacists in prescription transcription, delivering exceptional customer service, and resolving prescription-related issues.

Engaged in formulary pricing negotiations with multiple insurance providers and presented on new pharmacy programs, including the Pharmacy Cloud, to leadership teams.

Pharmacist Intern Business Management Rotation, CVS/Walgreens Dallas, TX 11/2023– 02/2024

As a Pharmacist Intern in the Business Management Rotation at CVS/Walgreens, collaborated with leadership to optimize store performance, execute acquisitions, and streamline operational processes. Engaged in strategic planning, problem-solving, and team coordination to enhance pharmacy efficiency and customer experience.

Collaborated with district leaders to develop and implement improvement plans for underperforming stores, enhancing metric scores and overall performance.

Played a key role in the acquisition and reopening of an independent pharmacy, contributing to strategic decision-making and operational execution.

Coordinated with Pharmacist in Charge (PIC) to identify and address process inefficiencies, fostering a smoother workflow and enhanced operational fluidity.

EDUCATION

PharmD, Texas A&M Irma Lerma Rangel College of Pharmacy, College Station, TX: 2020-2024

Bachelor of Science in Biology with a minor in Chemistry, University of North Texas, Denton, TX: 2016-2019

RESEARCH

Researched hormone therapy for breast and prostate cancer, presenting findings, October 2021.

Conducted Mendelian genetics research with Drosophila, analyzing progeny to trace genotypes and phenotypes, June 2019.

Examined mutation inheritance probabilities through linkage mapping, April 2019.

Synthesized and purified proteins using chromatography, gel electrophoresis, and immunoprecipitation methods, March 2019.

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