Customer Service Account Manager

SKILLS

EXPERIENCE

EDUCATION

REFERENCES

John Lay

ACCOUNT MANAGER / CUSTOMER SERVICE

606-***-**** ************@*****.*** Somerset, KY 42502 Highly motivated individual with experience in driving sales growth, building client relationships and developing innovative business strategies. Proven track record of success in increasing revenue and growing customer loyalty. Skilled in market analysis, product positioning and marketing tactics to identify new business opportunities. Adept at leveraging business relationships and technology to improve customer experience.

• Time Management • Decision Making

• Cross-functional Collaboration • Active Listening BUSINESS DEVELOPMENT MANAGER

Dimen Financial

Newport Beach, CA

August 2004 - April 2024

• Managed client relationships, providing exceptional customer service to ensure satisfaction and retention.

• Participated in networking events to build relationships with potential clients.

• Conducted site visits and sales meetings with clients. DEALER ACCOUNT REPRESENTATIVE

Fifth Third Bank

Lexington, KY

January 2000 - August 2004

• Implemented strategies to increase e ciency of daily operations within the department.

• Managed large volume of incoming calls from customers in order to address their needs quickly and accurately.

• Participated in cross-functional teams to develop projects aimed at improving customer service experience. BBA IN MANAGEMENT

University of Kentucky, Lexington, KY, US

Dec 1993

References available upon request

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