System Engineer Administrative Support
Resume:
AHMAD EL OMARI
ABOUT:
I am a very skilled, self-directed,
adaptable, focused individual who is
willing to learn new technologies. I
have extensive experience driving
business development, program
design, transformation, and solution
architecture. In addition, I have
experience managing teams and
monitoring, analysing, and
administering corporate
cybersecurity solutions. I have
substantial experience working in a
Microsoft system engineering
capacity and a diverse background
as a system engineer. I can handle
many activities with aggressive,
effective solutions, enhancing
productivity and efficiency in cloud,
local, and hybrid cloud
environments.
CONTACT
Address:
Lebanon - Beirut
PHONE:
WEBSITE:
https://www.linkedin.com/in/ahmad
WORK EXPERIENCE
Bankmed Lebanon - Senior System Engineer & Application Support Lead July 2013–March 2024
Create Permissions for profiles, Groups and Users groups and Maintaining Licenses management on all the IT Business applications (DFA Swift Message Reporting – Swift Alliance – Swift Payment Schema –RTGS, Citrix, Moody’s, Saxo, Acumen, Nubank, Intellimatch, Laserfich) and assign the proper permission profile to the individual users profile on the different departments. Establishing quality systems, policies, and procedures to ensure seamless IT support is provided to all users.
Tracking and Management the ticketing system (service management Console SR / IR and Ivanti Console) to resolve the technical issue on spot or escalate the issue to another department without any delay. Experience in MT4 & MT5 trading platforms’ structure, components and configurations, Maintains, Manages, Troubleshoots, support and upgrades for all the IT Applications systems and provides support in the operational aspects of the IT Applications systems.
Good Knowledge about Accounting Cycles and Treatment Establishing quality systems, policies, and procedures to ensure seamless IT support is provided to all users.
Security and compliance: Implement appropriate security measures, data encryption, electronic data processing, access controls, and privacy standards to protect sensitive data and comply with relevant regulations. Design and implement solution on Microsoft Azure, Leveraging Azure Virtual Machines, and Azure Active Directory, Azure Services, and datacentre operations.
• Performing internal and external security audit.
• Very Good Knowledge for Database (Query, SQL Server, Database Diagram.
Develop clear and details user guides in order to support users on IT Business Applications.
Manage, execute and monitor weekly and monthly production operations; resolve and escalate production issues as appropriate. Resolving Issues through responding IT Threats and vulnerabilities, Developing and Analysing network architecture data and infrastructure to determine inefficiencies and problems.
Troubleshooting technical issues and developing effective solutions. Install New /Rebuild existing servers and configure hardware, peripherals, services, setting, directories, storage in accordance with ISO standards and project/operational requirement.
Preparing network analytics, data reports, and operational manuals. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing completion of schedule jobs such as backup.
Train colleagues about potential uses.
Upgrade system by conferring with vendors and services; developing, testing, evaluating, and installing enhancement and new software.
Bankmed Lebanon - System Engineer and Application Support J omari-486a8651
EMAIL:
**************@*****.***
July 2013 – September 2019
• Monitoring and Maintenance: Monitor deployed AI models and infrastructure for performance, scalability, and reliability. Implement automated monitoring and alerting systems to detect and resolve issues Lebanese University
• 2001- 2004
Bachelor’s degree in
mathematics
Arts Science and Technology
University in Lebanon (AUL University)
• 2003 -2005 Bachelor’s degree
in computer science.
Arts Science and Technology
University in Lebanon (AUL University)
• 2005 – 2008 Master’s in
computer science and
communication.
LANGUAGE
Arabic: Native
English; Fluent
French: Fluent
CERTIFICATIONS
1. MCSE2012 Certified
2. ITIL – Achievement
3. Advance Database
System – Achievement,
4. Exchange Server - 2013 –
2016 Certified
5. A+ Computer Hardware
and
Software.
6. CCNA1 / CCNA2 –
Achievement.
7.
Cloud Certificates:
1. AZ 500 Microsoft Azure
Security Technologies.
2. AZ 800 Administering
Windows Server Hybrid
Core Infrastructure.
3. AZ SC100
4. AWS Administrator
THESIS
“Discovering the Bomb Location
through Satellite before It Exploded."
proactively. Maintain and update AI
models as need to adapt to changing business requirements. Developing data retrieval and recovery procedures
• Keeping up to date the security systems with advancements and best practices in IT administrator.
• Experience in MT4 & MT5 trading platforms’ structure, components and configurations.
• Supervising and mentoring IT Department employees, as well as providing IT Admin.
• Installing and configuration networks, servers, virtual environments
(VMware – vSphere and hyper V) and system Infrastructures, Manage Office 365 Tenants, Users, Licenses, and Manage Backup solutions, Diagnosing and solve hardware and software issues. Monitoring and maintaining computer system and networks.
• Upgrading Bankmed Datacentre parts using VMWare black carbon as an assistor to a visitor company who was responsible for this task.
• Using black carbon VMWare to establish security for BDL applications used at Bankmed.
Experience with Network Infrastructure including routers, switches, firewalls, Microwave Link and VPN’s.
Bankmed Lebanon - System Engineer & Application Administrator March 2010 -June 2013
Exchange Server 2013 – 2019, Installation, configuration, troubleshooting and Monitoring – Access control for all users and groups. Managing and Sustaining Windows Server 2008, 2012, 2016 & 2019, Windows 7&10 – Installation and configuration.
Ensuring security through access controls, backups and disaster recovery solutions, and firewalls.
Troubleshooting and resolving complex issues relating to operational requirements. Experience in MT4 & MT5 trading platforms’ structure, components and configurations
Extensive experience working in a Microsoft system engineering role. Red Hat Linux Server Administrator, including security patching, kernel tuning, RAID disk array management.
Troubleshoot a range of problems, teaching or instructing users regarding end-users hardware, software, applications, etc.
Create and maintain IT Operations documentation, FAQs, and solutions.
Lebanese University (Faculties of Science) - System Administrator & Instructor Labs.
2007 June -2010 Feb
• Being Responsible for policy / Configuration Management / an optimization of all Systems /components.
• Setting up and maintaining all the Lebanese University Branches networking, computers, as well as the security of the network.
• Managing IT infrastructure, Servers, network, software: Install, design, troubleshoot and maintenance for campus and Labs.
• Managing and installation of LAN / WAN networks and remote access, Establishing site to site VPN tunnel, Wi-Fi management.
• Server management, updating and monitoring.
• Make recommendations about the purchase of technology resources.
AUL University - System Engineer
2003 May – 2007 May
• Upgrading the Website students’ registration Using PL-SQL Database with PHP.
• Troubleshooting all technical issues and provide solutions to prevent recurrences.
• Supporting the Overseeing of the security, integrity and maintenance of the University System.
• Lab Supervisor (Lecture Labs, Networking Lab and Internet Lab).
• Updating and upgrading all the software in the Labs and Updating Antivirus. EDUCATION
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