Data Entry Customer Service

Justin Walcroft

215-***-**** ● **** S *th St, Philadelphia, PA 19147 ● **************@*****.***

Professional History

Publicity Writer, Wonderful Machine, Philadelphia, PA Aug 2022-Jan 2024

• Researched, authored, and edited publicity articles and internal documentation

• Customer outreach, updated customer database, conducted customer interviews

• Project management of SEO keyword research spreadsheets using MS Office Merchandising Service Associate, Lowe's, Philadelphia, PA Dec 2020-Present

• Building, set-up, maintenance, and breakdown of all product locations

• Customer service, assists in training new associates Line & Prep Cook, Hive Cafe, Philadelphia, PA Oct 2017-Dec 2020

• Baking and cooking for all served food, recipes, inventory, supply ordering Acquisitions & Serials Technician, Arcadia University, Glenside, PA Mar 2012-Aug 2017

• Ordered and managed records for all incoming library titles and materials

• Initiated, maintained, and oversaw distribution/holdings of all library periodicals

• Quality assurance of digital subscription records and access

• Managed annual serials renewals and organized physical periodical locations

• Maintained library dept. budgets, assisted in invoice and credit reconciliation

• Identified and organized disposal of outdated periodicals

• Maintained microfilm archive and assisted with microfilm record research Assistant Manager, Harry's Occult Shop, Philadelphia, PA Sept 2011-March 2012

• Bookkeeping, reconciling daily profits, employee payment, store management

• Scheduled all counseling appointments, assisted in customer service and sales Barista/Server/Cook, Paradise Café, New York, NY Jan 2010-July 2011

• Prep/short-order cook, maintained inventory, supply ordering Acquisitions/Cataloging/Archives Ass’t, Emerson College, Boston, MA Mar 2008-Aug 2009

• Point-person to college in archival records-related research, retrieval, and storage

• Ordered and prepared preliminary catalog records for all incoming library titles

• Assisted archivist in organization and care of all institutional and staff records

• Acted as face of Archives Department during Archivist’s absence/maternity leave

• Provided microfilm archive research and computer/Photoshop assistance

• Assisted in alumni interviews and school heritage material creation for archives Online Auction Expert, Bidding For Good, Cambridge, MA July 2006-Feb 2008

• Fielded customer technical support issues and requests

• Generated internal and client-facing reports based on performance data

• Conducted online seminar trainings to clients

• Authored articles for direct PR use, co-authored client-facing FAQ database

• Liaison between Client Services and Product/Development teams Customer Support Representative, DentaQuest Ventures Inc, Somerville, MA Jan 2005-Jun 2006

• Educated patients and healthcare providers on benefits; resolved claim issues

• Maintained and updated patient and provider case records database Education

Emerson College, Boston, MA Sept 2000-May 2004

B.A. in Writing, Literature and Publishing GPA 3.67 Internship

Script Reader, Kneerim & Williams, Boston, MA Oct 2003- Apr 2004

• Reviewed and identified marketable scripts, books and treatments

• Provided written feedback reports to both the firm and submitting authors Press Writer, Emerson Records, Boston, MA Sept 2000- Feb 2004

• Authored music and concert reviews, interviews, and press releases Initiatives

• Winner of 2004 Joseph Murphy Comedy Writing Award at Emerson College References available upon request

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