Customer Service General Services

ERICK HERNANDEZ

Upland, CA ***** 619-***-**** ***********@*****.***

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills

Workload Prioritization

Meeting Facilitation

Task Delegation

Employee Motivation

Emergency Response

Business Administration

Cost Control

Customer Service

Project Planning

Budget Management

Staff Management

Positive Attitude

Scheduling and Coordinating

Professionalism

Experience

Coordinating Supervisor Oct 2021 to Current

LAE CONSTRUCTION INC Whittier, CA

Monitored inventory levels of materials, supplies and equipment needed for operations.

Reviewed, analyzed and monitored employee performance to ensure adherence to established standards.

Provided guidance and support to employees in their assigned tasks. Ensured compliance with company policies, procedures and safety regulations. Assisted in the development of departmental budgets and financial plans. Maintained positive relationships with vendors, suppliers and other external parties. Supervised daily operations within the department ensuring accuracy and efficiency. Implemented corrective actions when required based on analysis of operational results.

Delegated work to staff, setting priorities and goals. Resolved customer inquiries and complaints requiring management-level escalation. Proposed or approved modifications to project plans. General Services Manager Oct 2013 to Nov 2018

Grupo Lafise Managua, Nicaragua

Managed the daily operations of a general services department, including budgeting, staffing and scheduling.

Developed and implemented policies and procedures to ensure efficient operation of the department.

Developed strategies to reduce operating costs while maintaining service levels. Ensured compliance with applicable laws and regulations governing the management of general services departments.

Conducted regular meetings with staff to discuss progress towards goals and objectives.

Resolved customer complaints regarding general services provided in a timely manner. Negotiated contracts with vendors to obtain discounted rates on supplies and materials needed.

Reviewed invoices from vendors to verify accuracy before submitting payment requests.

Implemented safety protocols necessary to protect personnel working in hazardous environments related to providing general services. Delegated work to staff, setting priorities and goals. Directed or coordinated financial or budget activities to fund operations and maximize investments.

Administrative Manager Nov 2009 to Oct 2011

Grupo Roble Managua, Nicaragua

Developed and implemented administrative procedures to maximize efficiency. Created and maintained filing systems for employee records, financial reports, and other documents.

Prepared regular progress reports to track budget expenditures, workflow, and performance metrics.

Provided support to departmental managers in the development of project plans and initiatives.

Interpreted company policies and procedures for employees at all levels of the organization.

Assisted in the recruitment process by reviewing resumes and conducting interviews. Researched potential vendors to identify cost savings opportunities related to office supplies or services.

Ensured compliance with applicable laws governing employee rights such as labor laws or OSHA regulations.

Reviewed contracts prior to signing them in order to protect the interests of the organization.

Monitored department budgets by tracking expenses against allocated funds. Identified and solved problems to enhance management and business direction. Managed purchase requisitions and approvals for all department equipment and supplies.

Reviewed and approved department reimbursement requests, recording transactions to maintain financial accountability.

Collaborated with project and department leaders to develop and implement improvements to operational efficiency.

Planned and controlled budgets for contracts, equipment and supplies. Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.

Maintenance Supervisor Feb 2003 to Jul 2009

Esso Standard Oil, S.A Limited Nicaragua, Managua Scheduled and coordinated preventative maintenance activities to ensure equipment reliability.

Reviewed work orders, allocated resources, assigned tasks, and established priorities for completion of jobs.

Supervised technicians on repair and installation of machines or systems according to manufacturer's specifications.

Maintained records of repairs and parts inventory usage to optimize future planning efforts.

Conducted regular inspections of all equipment in the facility to identify any potential problems before they became serious issues.

Worked closely with vendors and suppliers to purchase spare parts at competitive prices.

Coordinated emergency repairs as needed in order to minimize disruption in production schedules.

Inspected facilities to determine problems and schedule necessary maintenance. Maintained clear and safe workspace areas to meet OSHA standards. Established and enforced clear safety policies to protect workers from injury. Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.

Education and Training

Post-Grado, Project Management Feb 2015

Universidad Centroamericana UCA Managua, Nicaragua MBA, Business Administration And Management Nov 2007 Universidad Centroamericana UCA Managua, Nicaragua Bachelor of Administrative Studies, Finance Nov 2003 Universidad Catolica - UNICA Managua, Nicaragua

Languages

Spanish:

Native/ Bilingual

English:

Professional

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