Virtual Assistant

SHARON L. ELLIOTT 480-***-****

*************@*****.***

SUMMARY OF QUALIFICATIONS

• Ten + yrs. experience in administration, project management, and customer service in multi-professional settings.

• Manage social media, appointment setting, data entry, bookkeeping, Google Suite & Microsoft Office, AI, SEO, copywriting

• Navigate, gather, input, and maintain data records in multiple system applications.

• Ten years’ experience coordinating activities within an unsupervised environment, effectively handling difficult situations, developing and implementing solutions, and leading project execution to be timely and accurate. EDUCATION

Northern Arizona University, Flagstaff AZ

Master of Administration Project Management May 2018 Northern Arizona University, Flagstaff AZ

Bachelor of Public Administration Management December 2013 PROFESSIONAL EXPERIENCE

Upwork and Away Clinic November 2022 - Present

Virtual Assistant

• Operations, employee scheduling, appointment scheduling, calendar management, invoices, customer service, payments, collections, medical billing/coding, problem resolution, AI, SEO, and maintaining customer files AT & T Communications March 2019 – March 2022

Retention Specialist

• Problem resolution in a high-stress, fast-paced environment, ensuring customer satisfaction with analytical skills while adhering to company policy and procedure. Assisted with DTV, wireless, Internet software/hardware, and online account issues. Health Choice/Steward Health Care, Phoenix AZ August 2017 – March 2019 Call Center Operations

• Works with members and providers, manages multiple projects, and prioritizes work tasks to adhere to deadlines and time frames. Problem resolution in a fast-paced, high- stress environment, helps providers/members with prior authorizations, primary care provider changes, and simple to complex issues. Handles AZ/UT Medicaid and AZ/UT Medicare members. Written and verbal communication and data analysis. JoAnn Fabric & Crafts, Mesa AZ July 2016 - February 2017 Store Manager

• Led 20 associates to drive sales, responsible for administrative duties, project management, reports, sales, hiring, training, policy and procedure, and customer service. Cleaned up the store and organized the crew achieving a three percent sales increase. Supervise staff, evaluate performance, and provide professional development opportunities.

7-Eleven, Glendale AZ August 2013 – July 2014

Store Manager

• Managed 15 associates, vendors, inventory, hiring, training, administration, project scheduling, utilization, and budget, analyzed reports and trends to increase sales. Regulated inventory numbers and was recognized as number one in the district. Planning and budgeting, data analysis, problem resolution, and analytical skills. Employee development, interpersonal skills, team building, and resource allocation. Walmart Super Center, Mesa AZ July 2010 – August 2013 Assistant Store Manager

• Managed 60-100 associates providing company direction, utilizing policy and procedure, administration, budgeting, assessing community needs, analyzed reports, project scheduling, safety, and implemented action plans for project management. Extensive experience prioritizing and reprioritizing tasks as changes occur throughout the day. Achieved positive results on the overnight shift bringing the crew together and working as a team to reach organizational goals, exceeding expectations. Supervise staff, evaluate performance, and provide professional development opportunities. VOLUNTEER WORK

Gentog LLC - Adult Daycare, prepared meals, games, and entertainment. 1996 - 1998 Portland, OR

Blanchet House - Prepped and fed the homeless, soup kitchen. 2003 – 2006 Portland, OR

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