Instructional Designer Learning Experience
Resume:
Jeffrey Resnik
*******.******@*****.***
Portfolio: http://www.jresnik.com/
Experienced Instructional Designer, Developer, & Enterprise Learning Strategist with a master’s degree in education & Instructional Technology, and 15+ years of designing and delivering effective learning solutions.
Video Producer: scripting, storyboard, directing, editing, publishing.
Industry experience AstraZenca, Kaiser Permanente, Microsoft, Meta (Facebook), and PG&E.
Blended Learning and Performance Support Expert eLearning Instructor Led Training (ILT), Virtual Instructor-led Training (VILT), and CBT.
User Guides and Performance Support eLearning Authoring Expert: Articulate Storyline & Rise, Adobe Captivate, Camtasia, Author-it, Learning Management Systems (LMS) administration, Questionmark, Adobe Creative Cloud, Web/mobile design, and development.
Enthusiastic, energetic, and collaborative team player and producer.
Professional Experience
1/2023 – Present Freelance: Senior Instructional Designer & Developer . Project work for various clients, e.g.: Microsoft, Meta, Kaiser, Siebel Systems
06/22 – 11/2022 Microsoft (Contract): Senior Instructional Designer & Developer
Learning Experience Designer, eLearning, and Video Developer with the Microsoft Customer Engagement Methodology (MCEM) and Microsoft Dynamics 365 (CRM and Sales) teams. Completed high-priority eLearning and Web design projects working with diverse stakeholders at all MS Enterprise levels helped reinforcing collaborative, iterative team processes.
Key Competencies & Deliverables:
Task Analysis, Design, Development, eLearning, Instructor Led Training (ILT), VILT, CBT
User Guides and Performance Support
Articulate 360 Storyline and Rise Expert
Adobe Creative Cloud
TechSmith Camtasia
MS Learn LMS, Dynamics 365 CRM
Section 508, and Web Content Accessibility Guidelines (WCAG)
Questionmark
Author-it
11/2020 – 04/2022 Meta (Facebook) (Contract): Senior Instructional Designer Learning Experience Designer
eLearning, and video Developer with the Infrastructure Business Operations Support (IBOS) organization. Completed numerous high-priority eLearning modules and Web design projects for META Infrastructure and Datacenter stakeholders. Supported teamwork establishing collaborative and iterative processes for diverse teams from all levels of the stakeholder organization.
Key Competencies & Deliverables:
Task Analysis, Design, Development, eLearning, Instructor Led Training (ILT), VILT, CBT
User Guides and Performance Support
Facebook Internal Tools applications
Articulate 360 Storyline and Rise Expert
Adobe Creative Cloud apps
TechSmith Camtasia
Cornerstone LMS
Questionmark
Author-it
Learning Experience Design including high-fidelity, rapid prototyping
Original narrative scripts and storyboards
eLearning, Performance Support, Website design
Compliance with usability standards, Section 508, and Web Content
Accessibility Guidelines (WCAG)
Instructional, Interactive Video
AI for Instructional Design
05/2016 – 06/2020 Kaiser Permanente Enterprise Learning: Senior Learning Consultant,
As Learning Experience Designer, eLearning, and video Developer with the Learning Solutions group completed numerous eLearning and Web design projects for a variety of Kaiser clients. (Focused on technical, systems projects targeting new enterprise implementations). Published deliverables included SCORM packages and MP4 videos.
Established close, collaborative relationships with client teams including all levels of the organization and Engineering Development team members resulting in many effective learning experience assets implemented across the organization.
Key Competencies & Deliverables:
Task Analysis, Design, Development, Learning, Instructor Led Training (ILT), Virtual Instructor-led Training (VILT), CBT
User Guides and Performance Support
eLearning, Performance Support, Website design, Instructional Video
Section 508, and Web Content Accessibility Guidelines (WCAG) compliance
Articulate 360 Storyline and Rise Expert
Adobe Creative Cloud apps
Author-it
TechSmith Camtasia
Saba LMS administrator
11/2015 – 02/2016 AstraZeneca: Instructional Design Consultant, eLearning
Worked directly with the client AstraZeneca, providing training and support materials for the launch of a new SharePoint corporate intranet. Played a key role in the design and development for a video tour of the intranet for first-time users and interactive e Learning program covering basic SharePoint task detail.
Key Competencies & Deliverables:
Task Analysis, Design, Development, eLearning, CBT
User Guides and Performance Support
SharePoint training
Instructional Video
Adobe Creative Cloud Apps
TechSmith Camtasia
Questionmark
Captivate
Compliance
09/2013 – 09/2014 Pacific Gas & Electric Company (PG&E): Instructional Design Consultant
Design and development of curriculum for a new Critical Facilities Technician position at Pacific Gas & Electric Company (PG&E.) The multi-year curriculum was a blended solution including an apprenticeship program, Instructor Led Training (ILT), eLearning, on-the-job training, and coaching. Worked with senior learning strategists, designers, senior management, subject matter experts, and trade union representatives, and helped define the new position and learning requirements. Work included learning solution proposals, task analysis, and initial development for 56 technical courses, following the PG&E Academy ADDIE development process. In a previous assignment at PG&E, worked with a team developing technical Instructor Led Training (ILT) for a five-day program for Compliance Inspectors. Focus was on the scenario-based classroom and yard exercises and assessments.
Key Competencies & Deliverables:
Task Analysis, Design, Development, Instructor Led Training (ILT), Virtual Instructor-led Training (VILT)
User Guides and Performance Support
Complex task analysis and ADDIE/SAM implementation
SharePoint collaboration
Author-it
Questionmark
Compliance training in a regulated industry
eLearning design and vendor management
Data Center infrastructure operations
06/2005 – 10/2012 Freelance Video Director & Editor (Brazil)
Directed and edited videos for national broadcast in Brazil
Directed actors and on set video production
Video editing and post-production
Product marketing communications
12/1999 – 04/2004 Siebel Systems: Senior Curriculum Developer
Created instructor-led training (ILT) and Virtual Instructor-led Training (VILT) for implementation partners and end-users of Siebel Systems Customer Relationship Management (CRM) software. Designed and maintained the production and publishing templates used by the department, creating a new look and feel that improved usability and facilitated the work of developers and editors. Designed and developed successful new product courses for Siebel Product Configurator and Siebel Pricer. Wrote and directed web-based video tutorials covering all Siebel applications.
Key Competencies & Deliverables:
Task Analysis, Design, Development Instructor Led Training (ILT), VILT
User Guides and Performance Support
Instructor Led Training (ILT) development
Instructional video scripting and directing
Product Configurator and Pricing
Implementation partner training
Business process mapping
Siebel Certified Consultant
Additional Experience:
Program Architect, QAD
Designed and programed a new release of a computer-based and web-based training (CBT/WBT) program for end users of QAD’s Enterprise Resource Planning (ERP) software. Used SQL programming to provide content that implemented reusable learning objects to allow practical customization reflecting customer business processes and individual enterprise roles. The program was also a business process modeling tool and performance support interface that streamlined the use of QAD software. In developing new learning object editing tools, leveraged the Windows API to provide a familiar UI for customers. Implemented Web-based business process scenarios linked to the program’s learning content and performance support interface.
Key Competencies & Deliverables:
Task Analysis, Design, Development, eLearning, Instructor Led Training (ILT), VILT, CBT, User Guides and Performance Support, ERP end-user training,
Web based scenario design, Business process/curriculum mapping, Learning Object design.
Project Manager & Multimedia Producer, Hypermedia Group
Worked with a large project team and Microsoft Office Product Managers to develop the MS Office 95 product demonstrations for global distribution of two million CDs in thirteen languages. Acted as project manager and programmer for Octel Corporation certification software that won an Invision New Media award. Programmed a computer-based training (CBT) program used to train retail staff at the Duty-Free Shop stores around the world. The program provided personalized navigation and content that was customizable by store managers for each store assistant. Project Manager and designer for a web-based demonstration of the Oracle Context new product release.
Key Competencies & Deliverables:
Multimedia production, Web based product demos, CBT programming, Project management, Video design and editing.
Winner: Invision New Media award
Education:
San Francisco State University – San Francisco, CA
Master of Arts in Education/Instructional Technology
Researched instructional design practices and trends focusing on blended/informal learning and performance support strategies. Co-taught a computer-based training authoring course for fellow master’s students.
Pitzer College – Claremont, CA
Bachelor’s degree Anthropology & Filmmaking
Recruited by Pitzer to help found the film and video program at the college. Produced and directed ethnographic film projects in El Salvador and San Francisco, for broadcast on public television.
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