Information Technology Continuous Improvement

SUMMARY

An experienced IT leader focusing on maturing IT through automation, process improvement, and elimination of tech debt. Skilled in managing the infrastructure, mentoring, managing large IT budgets, and ensuring compliance with internal standards and legal requirements. Successfully managed major IT infrastructure upgrades and implemented cost-reduction measures, leading to significant savings.

SKILLS

Team Leadership & Development

Information Security

Mobile Security

Engineering

Risk Assessment

Managing Client Relationships

Auditing

Computer Science

Contracts

Vendors

Analytical Thinking

Strategic Planning

Customer Relationship Management

Project Leadership

Goal Setting

Client Engagement

Continuous Improvement

Project Management

Best Practices Implementation

Organizational Development

EDUCATION

Bachelor of Science in Information Technology

University of Phoenix

Graduated 5/17/2004

GPA 3.73

CERTIFICATIONS

Information Technology Infrastructure

TOGAF

Information Technology Service Management

ISO2000 Certified

AZ-300 Microsoft Azure Architect

AZ-500 Microsoft Azure Security Technologies.

WORK EXPERIENCE

McConnell Solutions, Savannah, GA Jan 2020 - present

Consultant

Evaluated client needs and expectations, establishing clear goals for each consulting engagement.

Enhanced communication among team members to foster collaborative and supportive work environment.

Assisted clients in navigating complex industry challenges with strategic recommendations.

Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.

Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.

Developed innovative strategies for clients, resulting in increased revenue and business growth.

Integrated technology and business operations to identify targeted solutions to customer issues.

Supported clients with business analysis, documentation, and data modeling.

Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.

Managed client relationships through regular check-ins and updates on project progress.

Catholic Health Initiatives, Englewood, CO April 2013 - Dec 2019

Director, Enterprise IT Services

Directed the Enterprise IT Services Division for Microsoft platforms and innovative public cloud services, significantly impacting over 120,000 colleagues nationwide.

Delivered strategic oversight on M&A activities while successfully integrating authentication systems, single sign-on solutions, and advanced collaboration suites.

Cultivated a high-performing team by mentoring and implementing team-building initiatives.

Provided technical guidance for integrating public and private cloud services with partners.

Championed budget practices that optimized resources while ensuring exceptional results.

Maricopa Health, Phoenix, AZ Jan 2003 - April 2013

Director / Senior Infrastructure Architect

●Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.

●Enhanced team collaboration through regular communication, goal setting, and performance evaluations.

●Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.

●Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

●Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.

Prior Experience: DHL, Global Messaging Architect; Catholic Healthcare, Infrastructure Architect; Inacom Vanstar, Principal Consultant; MicroAge Mesa, Principal Consultant; Air Force

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