Customer Service Unit Secretary

Denise Williams

***** *******

Detroit, Michigan 48203

Cell: 313-***-****

**************@*****.***

OBJECTIVE

With over 5 year’s experience in customer service, receptionist and administrative skills will continue my expertise within these fields, with an interest in bank telling.

EXPERIENCE

Unit Secretary

Sinai Grace Hospital, Detroit, Michigan

08/2022 to 05/2024

·Maintained patient records included medical history, test results, and treatment plans.

·Assisted with admissions and discharges, and ordered discharge pick ups

·Answered phones, send emails, directed visitors

·ordered supplies and equipment, and made photocopies and faxes

·Communicated with patients, families, and health care professionals, included doctors and nurses

·Followed all hospital policies, protocol’s and procedures

·Maintained inventory of office supplies and equipment

Inventory Clerk

Allegiance Staffing, Utica, Michigan

09/2021 to 03/2022

·Scanned and restocked surgical products

·Answered multiples call lines from operation rooms

·Washed and sterile surgical instruments

·Committed to provide total quality work

Production Worker

Mayco International, Sterling Heights, Michigan

06/2017 to 04/2020

·Assembled glove boxes for Ford Motor Company Dashboard

·Inspected products coming down assembly line

·Insured products met company standards for customer satisfaction

·Packed and shipped products

·Collaborated easily with coworkers and work well independently

·Work well under pressure to meet deadlines

Cashier/ Customer service

Target Department Store, Warren, Michigan

10/2013 to 04/2017

·Greeted customers, provided a great experience and answered questions

·Accurately handled cash transactions, accepted payments and provided receipts

·Scan, handled, and moved merchandise safely and efficiently

·Followed store procedures for coupons, gift card and purchased specific items

·Processed refunds and exchanges and resolved customer complaints

·Proven ability to gain customer’s confidence and trust

EDUCATION & TRAINING

High School Diploma, General Studies, Park Ridge Private School, Long Beach, California

National Institute Technology, Administrative Assistance, Southfield, Michigan

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