Data Entry Technical Support

FELICIA WARREN

***********@*****.*** 267-***-**** Philadelphia, PA 19138 WWW: Bold Profile

PROFESSIONAL SUMMARY

Experienced Administrative Assistant with a strong background in technical support, customer support, data entry, web design, and SEO. Proficient in a variety of software including MS Office and Adobe Suite, with a proven track record in managing website projects and providing top-notch technical support. Well-versed in content management and social media marketing, with excellent communication skills.

Skills

Web Design (Word Press, WIX)

Microsoft Office Suite (Word, Excel, Outlook, Power Point)

SEO/SEM

Ecommerce-Social Media Marketing

Sales Force

Content Management Systems

Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)

HTML5

DHTML

Google Analytics

Remote Desktop Connection

ServiceNow

Professional Experience

Hekima Pamoja – Hekima Shule Philadelphia, PA

Learning Instructor

09/2022 - 08/2023

Enhanced student understanding and performance in core subjects through innovative teaching strategies.

Uber / Lyft Philadelphia, PA

Rideshare Driver

04/2016 - 03/2020

Delivered exceptional service by safely and efficiently transporting passengers to their destinations.

The University of Pennsylvania – Student Registrar Office (AppleOne) Philadelphia, PA

Administrator Coordinator

10/2018 - 12/2018

Streamlined classroom scheduling and transcript processing, enhancing department efficiency.

The University of Pennsylvania - Wharton Computing and Instructional Technology (AppleOne) Philadelphia, PA

Scheduling Assistant

07/2017 - 12/2017

Process official requests, oversee ticketing system, respond to calls, maintain updates to the website, identify billable events.

Asurion Services, LLC Philadelphia, PA

Technical Support Agent (Remote)

10/2015 - 07/2016

Resolved technical issues, contributing to high customer satisfaction and retention rates.

Cybertary - Charlotte Philadelphia, PA

Virtual Assistant (Remote)

12/2010 - 03/2015

Managed and enhanced appointment scheduling process, effectively communicating with businesses through confirmation emails and troubleshooting any client issues. Proficient in data entry.

MediMedia, Animal Health Yardley, PA

Customer Support/Lead Web Designer/Trainer

08/2009 - 07/2010

Provided technical support, managed website department and trained employees. Created graphics and implemented SEO.

Living Naturally, LLC. Philadelphia, PA

Key Account Representative

06/2007 - 05/2009

Deliver technical assistance for customers, monitor project advancement, develop website interfaces.

Education

Strayer University Philadelphia, PA

B.S.B.A. in Business Administration / Social Media Marketing

02/2023

ECPI, College of Technology Virginia Beach, VA

A.A.S. in Information Technology/ Networking

07/2000

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