Administrative Assistant Project Management

Heika S. Bassham

Amarillo, TX • **********@*******.*** • 806-***-****

Administrative Professional

Dynamic administrative leader with vast organizational skills and project management abilities. Successful former military veteran able to implement new processes to affect better business operations.

— Key Qualifications —

Exemplary problem solver with an ability to identify business needs and initiate logical effective solutions to successfully manage all projects.

Assert streamline processes by increasing efficiency and optimizing workflow.

Solid management capabilities for anticipating consequences of new design, initiating solutions, and completing projects to specifications.

Superb communicator establishing effective working relationships with management, team members, and customers.

Professional Experience

Happy State Bank- Amarillo, TX

Customer Care Center

September 14, 2022 – August 4, 2023

Heavy call volume, I took around 80 calls per day providing balances, assisting with online access. I also placed check orders and updated customer information, as well as changing status of debit cards. I also filed disputes on the customer’s behalf for fraudulent activity.

Foxworth Galbraith – Roswell, NM

Administrative Assistant

September 15, 2021 – September 8, 2022

Print invoices, mail out if required. Balance vault and cash drawers for the daily deposit. Assist with inventory, make corrections in the Bistrack system. Update price labels and restock when we get merchandise in. Update repair and mileage information into Data Warehouse.

Aersale, Inc. – Roswell, NM

Production Control Clerk

1/2020 – 7/2021

Create packages for aircraft coming in for storage or repairs. Issue paperwork to employees and verify that paperwork is completed and accounted for prior to aircraft departure. For storage aircraft, maintain accuracy for daily task cards prior to dates due. Work closely with the planning department. Issue and check out work cards to employees.

Dean Baldwin Painting – Roswell, NM

Control Dock Planner, 2/2017 to 07/2019

Managed aircraft schedule by verifying necessary information and preparing packages for paint arrival. Designated to verify drawings, tech data, and task cards for any current revisions. Performed audit of all daily control dock paperwork and ensuring said paperwork is attached to Smart Sheet including drawings, EO’s, EA’s, and task cards. Inspect all aircraft packages upon completion of paint process. Assisted with basic administrative duties including maintaining ramp log for monthly submission.

Selected Contributions:

Assisted Chief Inspector, Inspectors and FAA with audits.

Leading Edge Aviation Services – Amarillo, TX

Records Supervisor

5/2012 to 1/2017

Maintained training documents for employees reflecting current training requirements. Managed necessary paperwork for aircraft schedule, control dock paperwork, and inspection of aircraft packages. Verified revisions to drawings, tech data, and task cards. Designated to assist with administrative management of basic day-to-day developments necessary to accomplish business operations for company.

Moore County Sherriff’s Office – Dumas, TX

Dispatcher, 1/2010 to 12/2011

Designated to verify requested information such as driver’s license, insurance status of vehicles, and license plates numbers. Input warrant information and completed necessary process for any individual taken into custody. Monitored telephone and radio traffic for any emergency assistance to be provided. Maintained checks on officer locations for security. Performed personal searches of female inmates when no female guard was available. Assisted with basic administrative duties as needed.

Additional experience:

Casual Carrier, United States Postal Service, 2/2003 to 3/2003

Vehicle Registration Clerk, Office of Provost Marshall, 12/1991 to 5/ 1992

Personal Affairs Clerk, US Air Force Langley AFB, 9/1987 to 7/1991

Education & Certifications

Rose State Community College, Midwest City, OK, 14 hours of coursework

Community College of the Air Force, (City, State) 15 hours of coursework

Amarillo College, Amarillo, TX., (How many hours?)

Basic Military Training, Lackland AFB, San Antonio, TX.

Technical School, Keesler AFB, Biloxi, MS.

Leadership School, Langley AFB, Hampton, VA.

Noncommissioned Officers Preparatory Course

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