High School Customer Service
Resume:
Profile
Work Experience
United States (Jacksonville FL)
************@*****.***
Bachelor Business Administration
Strayer University-Florida
Orange Park High School
High school Diploma
2018 - 2022
2017
•Customer Support
•CSR
•Excel
•Microsoft Office
•Call Center
•Account Management
•Sales Management
•Business Development
•Relationship Management
•Remote
•Help Desk
•Active Directory
•iOS &Windows Support
•Negotiation
•Mentoring
•Research
•Salesforce
•Event Planning
•Computer literacy
•Computer Networking
Education
Expertise
English
Language
References
ANDREA ROBERTS
C u s t o m e r A d v i s o r y
2015
–
2024
Department of Unemployment Assistance
Web Support Analyst & Customer Service Associate
• Provide production application support to Optum clients through incident management portal
• Ability to provide excellent customer and technical service during the intake, investigation, and resolution of client inquiries
• Serve as the liaison to a complex customer base to manage first level response and resolution of issues with external and internal customers
• Accurately triaging, prioritization and troubleshooting incidents while utilizing critical thinking skills
• Collaborate as needed with partnering teams in a timely manner with appropriate sense of urgency and utilizing resources to drive effective and timely resolution
• Follow standard operating procedure to escalate urgent issues where appropriate
• Identify trends and participate in development and implementation of new procedures, and refining of existing procedures for addressing production support, demonstrate initiative to seek opportunities to create and maintain support documentation
• Manage and own customer communication while demonstrating confidence and empathy to create peak client moments
• Identify and resolve operational problems using defined processes, expertise, and judgment
• Demonstrate flexibility and ability to adapt to a fast-paced and evolving environment; learn new topics, retain knowledge, and effectively manage time with minimal supervision
• Ensure consistent adherence to meet and/or exceed department metrics and expectations as well as other duties and tasks as assigned
• Participate in on call rotation that includes support for all critical after normal business hours My objective is to secure a position as a team player in a people oriented organization where i can maximize on my customer service experience and my ability to work well with others. 904-***-****
***********@*****.***
Tiffany Jackson
Phone:
Email :
Optum
************@*****.***
Sandray Anderson
Phone:
Email :
Aerotek
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