Customer Service Correctional Officer
Resume:
Tanaijah Smith
Correctional Officer
Contact
Address
Lumpkin, GA 31815
Phone
***************@*****.***
Skills
Contraband Seizure
Correctional facility procedures
Mental health awareness
Self-defense techniques
Work Coordination
Report Writing
Emergency Response Coordination
Strategic Planning
Assertiveness
Cross-cultural sensitivity
Filing systems
Document Preparation
Customer Service
Call Management
Active Listening
Product Knowledge
Languages
English
Native or Bilingual
Accomplished Correctional Officer and Customer Service Representative with a proven track record at Corecivic Inc., enhancing facility security and elevating customer satisfaction. Expert in contraband seizure and exceptional in active listening, excel in strategic planning and empathetic customer engagement, driving significant improvements in operational efficiency and client loyalty.
Correctional Officer offers 6-year history in corrections with superior record of defusing high-pressure situations with sound judgment and successful conflict resolution skills. Monitors and manages inmate behavior with focus maintaining order and proactively addressing potential conflicts.
Community-oriented Officer comfortable working in high-stress situations and coordinating emergency responses. Seasoned team leader with unrelenting dedication to keeping community safe and secure. Proactive about using proper protocols while on duty and interacting with community contacts.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Work History
2018-10 - Current
Correctional Officer
Corecivic Inc., Lumpkin, GA
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Enhanced facility security by conducting regular inspections and addressing potential risks.
Contributed to positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
Enforced access control policies by verifying identification, granting or denying entry, and maintaining accurate records of visitors.
Assisted in inventory control, conducting periodic checks to maintain accurate stock records and prevent discrepancies.
Participated in ongoing professional development opportunities to stay current on industry trends and best practices.
Assisted clients with completing required paperwork, simplifying the application process for them.
2019-01 - 2020-02
Customer Service Representative
Qualfon, Lumpkin, GA
Handled customer inquiries and suggestions courteously and professionally.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
2018-02
High School Diploma
Penn Foster - Albany Ga
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